Good morning Everybody
WELCOME TO MY CLASS
Happy New Year
WELCOME TO 11A3
Long Thanh Upper Secondary High School
UNIT 9:
WRITING A formal LETTER TO EXPRESS SATISFACTION / DISSATISFACTION
Nguyen Van An
76 Hoang Van Thu Street
Ha Noi city
THE DIRECTOR OF
THANH BA POST OFFCE
TASK 1: Rearrange the following sentences in the correct order of a letter:
A. Dear sir / madam,
B. I’m satisfied with the staff of thanh ba post office . they are always thoughtful and courteous to customers
C. I’m writing to give comments on your post office’s services
D. Yours faithfully,
E. I hope you and your staff have done better and this letter is written in hope that your post office will be a best place
1
2
3
5
4
TASK 1: Rearrange the following sentences in the correct order of a letter:
A. Dear sir / madam,
B.I’m satisfied with the staff of thanh ba post office . they are always thoughtful and courteous to customers…….
C. I’m writing to give comments on your post office’s services
D.Yours faithfully,
E. I hope you and your staff have done well and this letter is written in hope that your post office will be a best place
1
2
3
5
4
Suggestion
Task 1:

The opening hours of the post office
- Early / on time ( S )
- Too late / too early
The quality of the equipment
The security conditions of the post office
- Good / well- equipped / modern
- Bad / poor quality / needs repairing / backward
Good/safe /great / perfect
Bad / poor
No one keeps motorcycles or bicycles / pickpockets /
The attitude of the staff
- Polite / helpful / smiling
- Rude / arrogant / cold
The prices of the services
- Low / reasonable
- (Too) high / unreasonable
The punctuality of delivery of letters and newspapers
- Always punctual / letters are never lost
- Never punctual / sometimes letters and newspapers are lost.
Grammar :
S+ is/am/are + Adj/N
E.g:The staffs there are all helpful and polite to customers.
E.g:The prices of the services are too high
TASK 2: write a letter to the director of Thanh Ba Post Office to express your satisfaction and dissatisfaction with the quality of the services that you are using there.
Starting the reason for wrting letter.
Expressing satisfaction and dissatisfaction.
Expressing your hope / wishes/suggestion

I have been using the services of your post office for………...years. Today, I’m writing to give comments on your post office services.
I would like to express my satisfaction with your post office services. First,……………………………...Second, ………..………………..Finally, …………………………………………….
However, I am not satisfied with some minor problems that need improving . First,…………….second………………….……..Third………………..……………
This letter is written in hope that your post office will be the best place for customers. I would like to suggest that ……………….. should …………..
Heading
(Address + date ) 37,Nguyen Trung Truc street, Rach Gia city, January, 9th 202….
Part 1:
Part 2:
Greeting
( Dear Sir / Madam / Mr……/Miss…/Mrs…..,
Part 3:
Part 5:
Part 4:
Part 6:
Closing the letter.

I am looking forward to receiving your reply soon.
Your faithfully, /sincerely,
your signature
DEAR SIR:
I have been using the services provided by Thanh Ba
Post Office for years and I am in response to your call for
Customers to express their satisfaction or dissatisfaction
towards the Post Office services.
Like many other customers,I find your Post Office a
well-equipped and reliable
address.
Firstly, I’m impressed by your spacious place for transaction,
the seats are clean. The nine telephone boxes are always
available so customers do not have to wait to make their
call. More interestingly, I am satisfied with the prices of the
services.Although the packing area is large, it has no security
guards and I sometimes feel insecure leaving my motorbike
there.

And the last point I would like to comment on Is the opening
hours of the Post Office. I think it would be better if the post
Office is open until 11pm so that customers can have more
access to your services.
I know that you and your staff have done so far for the
development of the Post Office.This letter is written in the
hope that your Post Office will be made a better place
Yours faithfully,
Nguyen Van Nam
HOMEWORK: write a letter to express the satisfaction / dissatisfaction about Kien Giang Post Office
THANK YOU FOR ATTENTION!
The end
GOOD BYE!
HAPPY NEW YEAR
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