UNIT 8: SHOPPING
Lesson 4: Communication

Trịnh Thị Mai Dung
Quang Trung secondary school

WARM-UP

CHATTING

• Supposing you ordered a hat online,

The hat you ordered

but when you got it, it didn't have
the same color as you ordered. What
would you do in that case?

The hat you received

MAKING COMPLAINTS

PRACTICE

EVERYDAY ENGLISH: Making complaints

1 Listen and read the conversation, paying attention to the highlighted parts.
Tom: I'm calling to make a complaint about the SMART
backpack I ordered from you last week. I got it this
morning and It's smaller than the one you advertised
online.
Trang: Well…Let me check it.
Tom: And I'm not happy with the colour, either. In your
picture, it's dark brown, and this one is yellowish brown.
Trang: I'm sorry about that. I'll send you another one.

PRACTICE

EVERYDAY ENGLISH: Making complaints

2 Work in pairs. In turns, make complaints about the situations below.
1. The cans of fish you bought at the shop expired five days ago.

2. An assistant at the shop was not very helpful.

PRACTICE

MY FAVOURITE SHOPPING PLACE

3 Listen to three people talking about their favourite shopping places
and tick (v) the place they mention.

People
1. Mai
2. Nam
3. Alice

Open-air
market

Discount
shop

Convenience
store

PRACTICE

MY FAVOURITE SHOPPING PLACE

4 Work in pairs. Take turns to ask and answer what each person in 3
likes about their shopping place

1. Mai
2. Nam
3. Alice

• Example:
A: What does Nam like about shopping at a convenience store?
B: It saves him time.

PRODUCTION

5

MY FAVOURITE SHOPPING PLACE

Work in groups. Share your favourite shopping place with your group.

• You can conclude:
- The name of the place
- The reason(s) why you like it

CONSOLIDATION

1 Wrap-up
What have we learnt in this lesson?
 Making complaints
 Some favourite shopping places

CONSOLIDATION

2

Homework

- Learn the ways to make complaints by heart.
- Write a paragraph of 50-70 words about your
favourite shopping place.
- Do Exercise ………..page ……Unit 8/Workbook

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