UNIT 10. COMMUNICATION
Part: SKILLS 2

I. Listening: Netiquette
UNIT 10: COMMUNICATION – SKILLS 2

1. Look at the
way this message
is posted on an elearning message
board. Can you
find any
problems with it?

1. Look at the way this message is posted on an e-learning
message board. Can you find any problems with it?
It uses capital letters, "WHEN IS THE FIRST
ASSIGNMENT DUE??!!!!!!!!!!". Writing in all capital
letters is considered yelling online. It shows the
communication impoliteness.

2. Listen to this interview between a 4Teen magazine
reporter and Dr Minh Vu about netiquette and
answer the questions 

1. What is 'netiquette'?

→ The word is a combination of 'net' and 'etiquette'. It's a set of rules for behaving properly online.
2. What is the main rule of netiquette?
→ Don't say and do unpleasant things online, just like in real life.
3. Besides the content of what we're communicating, what else should we pay attention to?
→ It's how we communicate with each other online.

2. Listen to this interview between a 4Teen magazine
reporter and Dr Minh Vu about netiquette and
answer the questions 

1. What is 'netiquette'?

Reporter: Dr Minh Vu, what exactly is 'netiquette'?

→ The word is a combination of 'net' and
'etiquette'. It's a set of rules for
behaving properly online.

Dr Minh Vu: The word is a combination of 'net' and 'etiquette'. It's a set of rules for behaving properly online.

2. What is the main rule of netiquette?
→ Don't say and do unpleasant things
online, just like in real life.
3. Besides the content of what we're
communicating, what else should we pay
attention to?
It's how we communicate with each
→
other online.

Reporter: Could you tell us the main rule of netiquette?
Dr Minh Vu: Remember that the people we're communicating with online are real people. Don't say and do
unpleasant things online, just like in real life.
Reporter: But sometimes perhaps it's not what we communicate, but how we communicate…?
Dr Minh Vu: Absolutely. For example, if you write emails, or post comments using CAPS LOCK, this means
you are shouting at people!
Reporter: Of course it's not polite at all. What else should we do when sending emails?
Dr Minh Vu: Check your message for spelling mistakes before you send it. It shows respect towards the other
person. Don't use too much shorthand. This may confuse your reader.
Reporter: How about behaviour in chat rooms and on message boards?
Dr Minh Vu: Follow discussion rules. Use polite language. People may not know who you are but you're judged
by the quality of your writing.

3. Listen again to the interview an complete the
following grid
Should
1. use CAPS LOCK in
emails, posts, and
comments
2. check your email for
mistakes or errors
3. use a lot of shorthand
4. respect discussion rules
and use polite language

Shouldn't

Why/Why not?

√

It looks like you are shouting at people.

It shows respect for your reader.
This may confuse your reader.
People may not know who you are but
you're judged by the quality of your
writing.

3. Listen again to the interview an complete the
following grid
Reporter: Dr Minh Vu, what exactly is 'netiquette'?
Dr Minh Vu: The word is a combination of 'net' and 'etiquette'. It's a set of rules for behaving properly online.
Reporter: Could you tell us the main rule of netiquette?
Dr Minh Vu: Remember that the people we're communicating with online are real people. Don't say and do
unpleasant things online, just like in real life.
Reporter: But sometimes perhaps it's not what we communicate, but how we communicate…?
Dr Minh Vu: Absolutely. For example, if you write emails, or post comments using CAPS LOCK, this means you are
shouting at people!
Reporter: Of course it's not polite at all. What else should we do when sending emails?
Dr Minh Vu: Check your message for spelling mistakes before you send it. It shows respect towards the other
person. Don't use too much shorthand. This may confuse your reader.
Reporter: How about behaviour in chat rooms and on message boards?
Dr Minh Vu: Follow discussion rules. Use polite language. People may not know who you are but you're judged by
the quality of your writing.

4. Look at the message in 1. Work with a
partner to improve it with the netiquette you
have learnt so far.

4.Look at the message in 1. Work with a partner to improve it with the netiquette
you have learnt so far. (Nhìn vào tin nhắn trong phần 1. Làm việc cùng với
một bạn để cải thiện nó với phép lịch sự trong giao tiếp mà bạn vừa học.)

Dear teacher
Please let me know when the
first assignment is due ?
Thank you
Best regards,

II. Writing: an email using
netiquette.
UNIT 10: COMMUNICATION – SKILLS 2

*Writing: How many parts are there in an email ?

There are five . They are subject , opening , body ,closing and signature

5. Put the following parts in their correct place
to make an email 
a. Thank you very much.
b. Please find attached my
essay for week 5.
c. Essay submission week 5
d. Best regards,
e. My name is Vu Minh Duc,
and I am your student from
class 8A.
f. Dear Teacher,

5
4
1
6
3
2

*Writing: Writing an email using netiquette
REMEMBER! •Always check that you've completed the Subject line and/ or
have included the attachment
•An email to a senior person should be more formal than to a friend
•Keep the message short and accurate
• Always check your work for mistakesca
5.Put the following parts in their correct place to make an email.
a.Thank you very much.
b.Please find attached my essay for week 5.
c.Essay submission week 5
d.Best regards,
e.My name is Vu Minh Duc, and I am your student from class 8B.
f.Dear Teacher,

1- c 2- f 3- e 4- b 5- a 6- d

6.Write a short email to your teacher to submit your group homework for this
week. Check if you have used the netiquette learnt. (Viết thư điện tử ngắn cho
giáo viên của bạn để nộp bài tâp nhóm về nhà cho tuần này. Kiểm tra xem bạn
có sử dụng phép lịch trong giao tiếp qua mạng mà bạn đã học hay không.)
Model email:
To: …………………….@gmail.com
Subject: ………………………………………..
Attachment: ………………………………….
Dear teacher,
My name is ……………………….. I am a student
in class …………. I am ………………………….
Please ……………………………….
Thank you very much.
Best regards,

6.Write a short email to your teacher to submit your group homework for this
week. Check if you have used the netiquette learnt. (Viết thư điện tử ngắn cho
giáo viên của bạn để nộp bài tâp nhóm về nhà cho tuần này. Kiểm tra xem bạn
có sử dụng phép lịch trong giao tiếp qua mạng mà bạn đã học hay không.)
To: Hoanglietgv@gmail.com
Subject: Group homework for this week
Attachment: Nguyenvannam.docx
Dear teacher,
My name is Nguyen Van Nam. I am a student in class
8A1. I am a representative of group 1 including 5
students.
Please find attached our group homework for this
week.
Thank you very much.
Best regards,

HOME WORK
- Rewrite an email.
- Prepare for the next period.

Goodbye!
See you again!