Uni 8 SHOPPING
t
LESSON 4: Communication

1

WARM-UP

CHATTING

• Supposing you ordered a hat online,

The hat you ordered

but when you got it, it didn't have
the same color as you ordered. What
would you do in that case?

The hat you received

MAKING COMPLAINTS

PRACTICE

EVERYDAY ENGLISH: Making complaints

1 Listen and read the conversation, paying attention to the highlighted parts.
Tom: I'm calling to make a complaint about the SMART
backpack I ordered from you last week. I got it this
morning and It's smaller than the one you advertised
online.
Trang: Well…Let me check it.
Tom: And I'm not happy with the colour, either. In your
picture, it's dark brown, and this one is yellowish brown.
Trang: I'm sorry about that. I'll send you another one.

PRACTICE

EVERYDAY ENGLISH: Making complaints

2 Work in pairs. In turns, make complaints about the situations below.
1. The cans of fish you bought at the shop expired five days ago.

2. An assistant at the shop was not very helpful.

PRACTICE

EVERYDAY ENGLISH: Making complaints

2.Work in pairs. In turns, make complaints about the situations below .

Situation 1. The cans of fish you bought at the shop expired five days ago.
Minh : I'm calling to make a complaint about the cans of fish I bought at
your shop five days ago. It was expired.
Nam:Well….I'm sorry about that. Let me check it. I'll send you another one.

PRACTICE

EVERYDAY ENGLISH: Making complaints

2.Work in pairs. In turns, make complaints about the situations below .

Situation 2 . An assistant at the shop was not very helpful.
Minh : I'm calling to make a complaint about an assistant at the shop. She
was not very helpful.
Nam: Well….I'm sorry about that.

PRACTICE

MY FAVOURITE SHOPPING PLACE

3 Listen to three people talking about their favourite shopping places
and tick (v) the place they mention.

People
1. Mai
2. Nam
3. Alice

Open-air
market

Discount
shop

Convenience
store

PRACTICE

MY FAVOURITE SHOPPING PLACE

3 Listen to three people talking about their favourite shopping places
and tick (v) the place they mention.

People
1. Mai
2. Nam
3. Alice

Open-air
market

Discount
shop

Convenience
store

PRACTICE

MY FAVOURITE SHOPPING PLACE

3 Listen to three people talking about their favourite shopping places
and tick (v) the place they mention.

1. Mai
I often go to the open air market in my village. Most of the products there are
home grown or homemade. The market goers know one another and they chat
happily while selling and buying.
2. Nam
When I need something, I go to a convenience store. They are easy to find
because they are all over the place. The prices may be a bit higher than in
supermarkets, but they can save you time.
3. Alice
I love shopping at discount shops. There is a wide range of goods there and
everything is cheaper than at other places. Yesterday I bought a Christmas
dress for half the price of one in a speciality shop.

PRACTICE

MY FAVOURITE SHOPPING PLACE

4 Work in pairs. Take turns to ask and answer what each person in 3
likes about their shopping place

1. Mai
2. Nam
3. Alice

• Example:
A: What does Nam like about shopping at a convenience store?
B: It saves him time.

PRACTICE

MY FAVOURITE SHOPPING PLACE

4 Work in pairs. Take turns to ask and answer what each person in 3
likes about their shopping place

• Example:

A: What does Mai
market?

like about shopping at the open air

B: The products are home-grown and home-made. The market
goers know one another. They chat happily while selling and buying.

PRACTICE

MY FAVOURITE SHOPPING PLACE

4 Work in pairs. Take turns to ask and answer what each person in 3
likes about their shopping place

• Example:

A: What does Alice like about shopping at discount shops?

B: There is a wide range of goods there. Everything is
cheaper than at other places.

PRODUCTION

5

MY FAVOURITE SHOPPING PLACE

Work in groups. Share your favourite shopping place with your group.

• You can conclude:
- The name of the place
- The reason(s) why you like it

CONSOLIDATION

1 Wrap-up
What have we learnt in this lesson?
 Making complaints
 Some favourite shopping places

CONSOLIDATION

2

Homework

- Learn the ways to make complaints by heart.
- Write a paragraph of 50-70 words about your
favourite shopping place.
- Do Exercise ………..page ……Unit 8/Workbook

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