Final Test on IBC
SGU

Question 1: Choose the words in the box that best
fit the definitions in the sentences below. Write the
letters (A, B, C etc.) after the numbers corresponding
the appropriate definitions. Notice that there are
more words in the box than needed. (2.0 marks)
A. Attention line B. Statement of account
C. Quotation D. Consignment E. Net price
F. Letterhead G. Trade discount H. Catalogue
I. Loyalty discount J. Debit note K. Cash discount
L. Showroom M. Savings account
N. Current account O. Term draft P. Subject title

1. List of amounts paid and owed sent by a supplier to a custom
2. Place where a company demonstrates its products.
3. Bill of exchange that must be paid on a particular date after
goods have been sent.
4. Quantity of goods sent to supply an order.
5. Amount taken off the usual selling price of goods when they
sold by a manufacturer or wholesaler to a retailer.
6. Price given for work to be done or a service to be provided.
7. Printed address of the sender, in the UK, usually at the top of
the page.
8. Account into which the customer can pay money, and draw it
out, without giving notice.
9. An alternative to including the recipient's name or job title in
the address.
10. Price of goods without additional costs such as transport an
insurance.

Question 2: Choose the best answer to each of the
questions below and write A, B, C or D in the provided
answer box. (2 marks)
1. Which of the following part in a letter comes after the inside
address?
A. Body of the letter B. Subject title C. Attention line D.
Salutation
2. In the......... format, all the contents of the letter are aligned
to the left margin.
A. full block B. block C. semi- block D. standard
3. The body of the letter is usually ...... and has ..........between
paragraphs.
A. single-spaced, single spacing B. single-spaced, double
spacing
C. double-spaced, single spacing D. double- spaced, double
spacing

4. Which of the following shows the proper way of using the enclosure?
A. Enclosure: Bill of exchange (3 copies) B. Enc. 1 copy
C. Encl. Invoice D. Encs. Packing list
5. Which of the following indicates an appropriate salutation in a reply
letter?
A. Dear Sir B. Dear Mr. B. Green C. Dear Mr. Bob Green D. Dear Mr.
Green
6. Whose opening is being described as “the writer mentions the
prospective customer's name, thank the correspondent, and quote the
reference”?
A. The enquiry letter B. The reply letter C. The complaint letter D. The
adjustment letter
7. What should NOT be included in a covering letter?
A. Discuss more about discounts
B. Advise your supplier on how you want the goods packed
C. Advise your supplier on how you want the goods sent
D. Confirm when you want the goods sent to you

8. What are the stylistic devices that are used to make a business letter
more polite?
A. simple sentences, full forms, passive forms, direct language.
B. complex sentences, abbreviated forms, passive forms, indirect
language.
C. complex sentences, full forms, passive forms, indirect language.
D. complex sentences, full forms, active forms, indirect language.
9. When replying to letters of complaint, it is not advisable to……….
A. blame the staff B. explain the mistake
C. ask for time to investigate the mistake D. reject the unjustified
complaint
10. Which of the following should NOT be included in a complaint
letter?
A. Explaining the problem B. Suggesting a solution
C. Opening the letter in a simple and direct way D. Apologizing for the
need to complain

Question 3: Choose the best option to fill in the
blanks in a covering letter, and write the correct
answer (A, B, C or D) in the provided box. (2.0 marks)
Dear Mr. Dang,
Thank you for your (1) …. of 16 September
concerning our earth-moving equipment displayed at
the International Farm Machinery Fair in Bangkok,
Thailand.
In answer to the specific questions in your email, first
let me say we are willing to consider (2) …. discount
on orders over $300,000. All our machinery is
guaranteed for three years against normal use, and
we have several agencies in your country with
mechanics trained to service all our products.

With regard to (3) …. , which you mentioned, we would
consider payment by 30-day (4) …., documents against
acceptance, provided you could offer two (5) ….
I confirm that we can (6) …. orders within three months,
unless there are unusual (7) …., and you can buy equipment
from us directly or through our agents in your country.
As requested, I am sending our current (8) … and (9) …to you
by express mail. I think you will find the equipment on page
101-120 particularly interesting for the work you have in
mind.
If you (10) …. any further information, please contact us as
soon as possible.
Yours sincerely,

1. A. enquiry B. reply C. question D. matter
2. A. necessary B. sustainable C. substantial D. specific
3. A. terms B. terms of payment C. statement D. pay-off
4. A. bill of exchange B. invoice C. receipt D. bill of trading
5. A. referees B. reference C. refers D. referring
6. A. maintain B. fulfill C. discard D. place
7. A. approvals B. deliveries C. specialties D. specifications
8. A. catalogue B. testimony C. representatives D. equipment
9. A. requirement B. inquiry C. quotation D. courier
10. A. acquire B. require C. confirm D. promise

Question 4 (4 marks)
You are Mr. Alan Fortone, Sales Manager at Significant Other
Enterprises (address: 1223 Blackstone Place, Pryor, Utah
34556). You are writing the letter to Lanyard's Incredible
Whistle Company (45 Pencil Lane, Hershfeld, Wisconsin
34334, USA) to request the catalog of the products that you
saw advertised on March 2. You also ask for more information
about the discount policy of the company and suggest a
method of payment. Remember to use appropriate format of a
business letter.
WRITE YOUR LETTER HERE

Good luck!