7th branch of Blue Horizon
Group 8
Group 8
Welcome all of you to our presentation today.
What is the longest word in English?
We will ask you some questions about our talking.
First conversation between John and Jerry!
Let’s go
Oh, John, What are you searching?
Well, I’m going to book a hotel for my holiday to a Southern Europe’s coast.
Which one?
Well I haven’t decided yet. I need an ideal place for my honey moon. Any advice?
What a coincidence! I have just gotten this brochure. Why don’t you take a look?
The resort is marvelous!
I took 3-day stay last week for my business. It’s really good. But it is the branch in the North. I thinks it will be also good at others.
Do you think it’s enough romantic for a new couple?
Oh man, really wonderful. Beautiful garden, lovely views of sea… That is suitable for having gossip at the dawn and sunset. Besides, the rooms are modernly equiped. And some other services that I think both of you can enjoy together.
Oh, really? I must try. But it must be expensive. I hope that they will offer a discount.
They should! Uhm…Call them for further information. Anyway, honeymoon is the moment of a life time, isn’t it?
Thanks guy, a coffee? I’ll pay.
Why not?
Blue Horizon has a system of many hotel among the sea. And now, John phones to the headquarter to ask some information.
Horizon hotel wish you a nice day, how can I help you?
Hello, I’m finding a resort for my holiday and yours is very good. May I check for some information?
Certainly, madam.
Well, the building is close to the see with large balcony, isn’t it?
Yes, madam. Every rooms of our system has balcony with good views. Besides, they are well-furnished, spacious and comfortable.
What do you mean modernly equipments?
Ah… our standard room must have bathroom with 6-style shower, telephone, hairdryer and all kitchen equipment.
And how about other sections that belong to the hotel?
They all have large swimming pool, tennis court and souvenirs shop. You can do all these activity anytime.
Ok. I want to book a room from Saturday the 20th to Wednesday the 24th this month at the branch in Southern, the 7th.
Right, let me check on the computer. Yes, we have some rooms then. Do you want a single room or a double room?
Single, please. How about the price? Is there any discount policy?
You’re lucky, sir. We’re offering a 15% discount this month for all branches, so instead of paying $200 per day, you just need to pay $170 per day.
So, a single room for 4 days and you’re arriving on the 20th and leaving on the 24th
That’s right.
So what time do you think you’ll arrive?
About 6 A.M
That’s fine. May I have your name and your address?
John Potter…

Here is the branch that John booked for the honey moon. They are very excited. But… they meet a really interesting receptionist.
Hi. I have a reservation for today.
And you name?
It`s Potter. John Potter.
Okay. Mr. Potter. That`s a room for five, and . . .
Excuse me? A room for 2.
No, no, no. According to our records, a room for five guests was booked under your name.
No. No. Hold on. There must be some mistake.
Okay. Let`s check this again. Okay, Mr. John B. Potter for today . . .
Ah. There`s the problem. My name is John Potter, not John B. Potter. [Uhh] You must have two guests under the name.
Okay. Let me check this again. Oh. Okay. Here we are. You’re in room 203. Could you sign the register, please?
Certainly.
Here’s your key. Have a nice holiday, sir and madam!
After the trip, Mrs. Potter is really dissatisfied. Everything went wrong. Their honey moon was not interesting as they had though before. So she decided to make a phone call the Representative Office…
Blue Horizon wish you a nice day! Alex speaking!
I’m Susi. Last week I took a 4-day stay at your hotel. But what I’ve got was not what I’d been promised!
Oh, calm down, please. Firstly we thanks for your using our services. And how can I understand your problem, madam?
What I’ve seen was the old building without any view of sea. This was not what I’d been told before!
Oh, I’m very sorry about this inconvenience. Now I know where you were booking room. That is the first branch of Blue Horizon. We’re going to rebuilding it.
That’s why the swimming pool is still not finished, the rooms have no balconies, no trees, no flowers in the garden and no air condition in our room?
We’re shame of that! But I thinks our website gave a note beside that branch?
Oh ho? How about not telling us when we made a call to your department?
Oh, this maybe a mistake of our staff. They must have told you about the other branch. We beg your pardon!
… the super market, as well as the sea is really far from the hotel.
Uh? I thinks we have no-free bicycle for customers to go around?
Ah, yes… anyway, I like this service. We’ve got a really romantic activity, cycling together.
Oh, we’re absolutely happy to hear about your happiness at last.
I’ve thinks you should provide the customers enough information about any branch. Don’t make any others dissatisfied like me or you quit your business.
We’ve appreciate all your complaining today! I’ll give it to our manager.
Bye!
Have a nice day, ma’am!
After calming Mrs. Potter down, she sends the problem to the manager. And here is the massage that the representative sends to the manager.
Chim cu gọi tu hú…
Dear Bush,
I have a bad new for you. A customer, Mrs. Potter, is really angry and disappointed with our service in Blue Horizon. She said it was totally different from the ad he had read.
Although I could make her calm but I think there must be something wrong with the 7th branch. Can you arrange a meeting? We need to solve this problem, immediately. We shouldn’t let any other customers complain about this branch. It can affect the others.
Waiting for your reply.
Yours truly,
Q. Flower.
After our show, we have some question for you.
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Have a nice day
Vũ Quỳnh Hoa
Nguyễn Thị Thu Thảo
Nguyễn Thị Đài Loan
Nguyễn Hoàng Sang
Trần Thị Hồng Ánh
Trần Gia Lâm