Welcome to our class!
Make a list of the types of letter.
1. What is a complaint letter?
Complaint is a kind of formal letter which is used when you are unhappy with a service, a contract, a course…
2. How to write a complaint letter?
Unit 4: Special Education
Part D: Writing
Write a letter of complaint
Before you write: Read the advertisement of English
for Today Centre
- 100 dollars, please”–
-Wow... I’m sorry, I think they’re free
6:00 pm - 8:00 pm
* Vietnamese teacher
*More than 30 students
per class
*Had to pay for books
and cassette tapes
* No air- conditioned rooms
* 6:00 p.m- 8:00 p.m
After studying for two weeks at English for today centre, you notice that everything is worse than what the advertisement says.
Task1.
? Task1.
A friend of yours wants to know about this centre and you tells her/ him about the facts by working in pairs to complete the dialogue.
Task1.
A : Are you happy with your study at English for Today Centre?
You : No, (1)……………………………………………..............
A : Are all the teachers native speakers?
You : No, (2)……………………………………………..............
A : The advertisement says there are no more than 20 students in a class. Is that true?
You : No, (3)……………………………………………..............
A : Do you get free books and cassette tapes?
You : No, (4)…………………………………………….............
A : What about the classrooms? Are they air- conditioned?
You : No, (5)…………………………………………………......
A : What don’t you like most about the centre?
You : It’s the time. They say the class time is from 5:30 p.m to 8:30 p.m but (6)………………………………………….............
A : Well, everything is different from what the advertisement says. What are you going to do?
You : I am going to write a letter of complaint to the director of the centre
I’m not happy with it at all
not all of them are native teachers
that’s not true. My class has over 30 students
I don’t. I have to pay for them
only some of them. Mine is not
in fact classes often start late and finish early
? Task1.
Use the information from the dialogue in Task 1, complete the letter of complaint below.
Task2.
1. HEADING:
2. BODY:
3. CLOSING
Reason for writing
content of complaint

Suggestions for resolving
Task 2
Writer’s address
Receiver’s address
(Greeting)
Date of writing
* Words and structures
First, firstly, first of all
Second, secondly, Furthermore, Moreover
Finally
Example: First of all, you say that there are only native teachers, but my class has two Vietnamese teachers.
The advertisement says……. but …..
You also say that…..however / in fact….
To make the matter worse…..
What I don’t like most is …….
II. While - Writing
First of all, you say that there are only native teachers but my class has 2 Vietnamese teachers and only one native teacher. You also say that each class has no more than 20 students, but there are over 30 students in my class.
Moreover, the advertisement says that we can have books and cassette tapes free of charge, but in fact, we have to pay 100 $ for them. To make the matter worse, the classroom is not air- conditioned. This is not quite acceptable.
Finally, what I don’t like most about your centre is the time. The class time is not the same as what the advertisement says, Classes not only start late but also finish early.
Do task 1 on page 36 ( workbook )
Prepare new lesson
Homework:
Thank you for your attention
Good bye