Uni 8 SHOPPING
t
LESSON 4: Communication

1

LESSON 4: COMMUNICATION
WARM-UP

Chatting

EVERYDAY ENGLISH

Task 1: Listen and read the conversation. Paying attention to
the highlighted parts.
Task 2: Make complaints about the situation.
Task 3: Listen to three people talking about their favourite
shopping places and tick the place they mention.
Task 4: Ask and answer what each person in 3 likes about
their shopping place.
Task 5: Share your favourite shopping place with your
group.

MY FAVOURITE
SHOPPING PLACE

CONSOLIDATION

Wrap-up
Homework

WARM-UP

CHATTING

• Supposing you ordered a hat online,

The hat you ordered

but when you got it, it didn't have
the same color as you ordered. What
would you do in that case?

MAKING COMPLAINTS

The hat you received

EVERYDAY ENGLISH

1 Listen and read the conversation. Pay attention to the highlighted parts.
Tom: I'm calling to make a complaint about the SMART
backpack I ordered from you last week. I got it this
morning, and it's smaller than the one you advertised
online.
Trang: Well … Let me check it.
Tom: And I'm not happy with the colour, either. In your
picture, it's dark brown, and this one is yellowish brown.
Trang: I'm sorry about that. I'll send you another one.

EVERYDAY ENGLISH

2 Work in pairs. In turn, make complaints about the situations below.
1. The cans of fish you bought at the shop expired five days ago.

2. An assistant at the shop was not very helpful.

MY FAVOURITE SHOPPING PLACE
to three people talking about their favourite shopping places and tick
3 Listen
the place they mention.

MY FAVOURITE SHOPPING PLACE
in pairs. Take turns to ask and answer what each person in 3 likes about
4 Work
their shopping place.

1. Mai
2. Nam
3. Alice

• Example:
A: What does Nam like about shopping at a convenience store?
B: It saves him time.

MY FAVOURITE SHOPPING PLACE

5 Work in groups. Share your favourite shopping place with your group.
• You can include:
- The name of the place
- The reason(s) why you like it

CONSOLIDATION

1 Wrap-up
What have we learnt in this lesson?
 Making complaints
 Some favourite shopping places

CONSOLIDATION

2 Homework
- Learn the ways to make complaints by heart.
- Write a paragraph of 50-70 words about your
favourite shopping place.
- Do the exercises in the Workbook

Website: hoclieu.vn
Fanpage: facebook.com/tienganhglobalsuccess.vn/