Teacher : Dinh Thi Nhung
Class : 11C
Welcome to our English speaking class
1. What time does Thanh Ba Post Office open ?
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2
3
4
5
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7
It opens daily at 7 am.
You are lucky
4. What is Thanh Ba Post office equipped with ?
It is equipped with advanced technology
5. Which service will you choose when you want to make a phone call ?
Phone call and Faxes
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7. What are the attitudes of the staff in Thanh Ba Post Office ?
They are always thoughtful and courteous to customers
You are lucky
Lucky number
Unit 9 - THE POST OFFICE
D. WRITING
Writing a letter to express satisfaction (or dissatisfaction)
+ se’curity (n): protection
+ rude (a): impolite
+ ‘arrogant (a): too proud, give little thought to other people.
+ ‘reasonable (a): fair/ not too expensive.
+ ‘punctual (a): not late
+ punctu’ality (n):
Vocabulary
Task 1: Work in pairs and discuss the things that make you satisfied (dissatisfied) with the services provided by Thanh Ba Post Office
Task 1: Table completing
Suggestion
Task 1:
Task 2

Write a letter to the director of Thanh Ba Post Office
to express your satisfaction or dissatisfaction towards
the post office’s services
Task 2: Work in pairs. Discuss the questions below.
1. How many parts are there in a letter ?
2. What do you often write in each part ?
3. What do you mention in the body of a letter to express your satisfaction or dissatisfaction?
Task 2
Parts of
the letter
Heading
Greeting
Closing
Signature
Body
Suggestion
(Address, date of writing)
( Dear Sir / Madam )
(Yours sincerely / faithfully)
Nguyen Van An
76 Hoang Van Thu Street
Ha Noi city
THE DIRECTOR OF
THANH BA POST OFFCE
Heading

Suggestion : The body of the letter
Task 2
I’m writing ……..............
to you express my satisfaction/ dissatisfaction with some of the services offered by your post office.
to tell you how satisfied /dissatisfied I am with …………
to tell you that I am satisfied/ dissatisfied with ……………

Part 1: Give reason for writing :
Part 2: List the things that make you satisfied or
dissatisfied ( use the ideas in task 1 )
- Conjunctions :
Firstly/ secondly/ finally/ furthermore/ in addition / what’s more …………….
- Some useful expressions :
Suggestion : The body of the letter
+ I find your post office a …………………………..
+ I am impressed by ………………………………..
+ I have no complaint about ………………………….
+ I am satisfied with …………………………………
+ I am dissatisfied with ……………………………...
+ I complain about ……………………………….
Suggestion : The body of the letter
Part 3: Suggest solutions / Give comment.
- Suggest solutions :
Example : It would be better if your post office opened until 11 pm so that customers can have more access to your services.
Give comments:
Example: I highly appreciate the services you’ve given. (I highly comment on …………………….)
I hope that your post office will offer better and better services.
Task 2

Write a letter to the director of Thanh Ba Post Office
to express your satisfaction or dissatisfaction towards
the post office’s services (100 words)
DEAR SIR:
I have been using the services provided
by Thanh Ba Post Office for years and
I am in response to your call for
Customers to express their satisfaction
or dissatisfaction towards the Post
Office services.
Like many other customers,I find your
Post Office a well-equipped and reliable
address.
Firstly,I’m impressed by your spacious place
for transaction, the seats are clean. The nine
telephone boxes are always available so
customers do not have to wait to make their
call. More interestingly, I am satisfied with
the prices of the services
Although the packing area is large, it has
no security guards and I sometimes feel
insecure leaving my motorbike there.

And the last point I would like to comment
on is the opening hours of the Post Office.
I think it would be better if the post office
is open until 11pm so that customers can
have more access to your services.
I know that you and your staff have done
so far for the development of the Post Office.
This letter is written in the hope that your Post
Office will be made a better place
Yours faithfully,
Nguyen Van An
Homework
. Writing : Imagine that the manager of Culture and Fashion Supermarket has asked you to write letter to him describing the quality of the services offered by his super market. Write such a letter to him. ( 100 words)
. Prepare : The Language focus section.
Good luck and see you later
Thanks for your attendance