NINH BINH DEPARTMENT OF EDUCATION AND TRAINING
NGO THI NHAM HIGH SCHOOL
Welcome to our class
Unit 9 - THE POST OFFICE
D. WRITING
Writing a letter to express satisfaction (or dissatisfaction)
+ security (n): protection
+ rude (a): impolite
+ arrogant (a): too proud, give little thought to other people.
+ reasonable (a): fair/ not too expensive.
+ punctual (a): not late
+ punctuality (n):
Vocabulary
Task 1: Work in pairs and discuss the things that make you satisfied (dissatisfied) with the services provided by Thanh Ba Post Office
Task 1: Table completing
Suggestion
Task 1:
Task 2

Write a letter to the director of Thanh Ba Post Office
to express your satisfaction or dissatisfaction towards
the post office’s services
Task 2: Work in pairs. Discuss the questions below.
1. How many parts are there in a letter ?
2. What do you often write in each part ?
3. What do you often mention in the body of a letter to express your satisfaction or dissatisfaction?

Suggestion : The body of the letter
Task 2
I’m writing ……..............
to you express my satisfaction/ dissatisfaction with some of the services offered by your post office.
to tell you how satisfied /dissatisfied I am with …………
to tell you that I am satisfied/ dissatisfied with ……………

*Give reason for writing :
List the things that make you satisfied or dissatisfied
( use the ideas in task 1 )
- Conjunctions :
Firstly/ secondly/ finally/ furthermore/ in addition / what’s more …………….
- Some useful expressions :
Suggestion : The body of the letter
+ I find your post office a …………………………..
+ I am impressed by ………………………………..
+ I have no complaint about ………………………….
+ I am satisfied with …………………………………
+ I am dissatisfied with ……………………………...
+ I complain about ……………………………….
Suggestion : The body of the letter
* Suggest solutions / Give comment.
- Suggest solutions :
Example : It would be better if your post office opened until 11 pm so that customers can have more access to your services.
Give comments:
Example: I highly appreciate the services you’ve given. (I highly comment on …………………….)
I hope that your post office will offer better and better services.
Task 2

Write a letter to the director of Thanh Ba Post Office
to express your satisfaction or dissatisfaction towards
the post office’s services (100 words)
Homework
. Writing : Imagine that the manager of Culture and Fashion Supermarket has asked you to write letter to him describing the quality of the services offered by his super market. Write such a letter to him. ( 100 words)
. Prepare : The Language focus section.
Good luck and see you later
Thanks for your attendance