1

WARM-UP

CHATTING

• Supposing you ordered a hat online,

The hat you ordered

but when you got it, it didn't have
the same color as you ordered. What
would you do in that case?

The hat you received

MAKING COMPLAINTS

Uni 8 SHOPPING
t
UNIT
8:4:SHOPPING
LESSON
Communication
COMMUNICATION

PRACTICE

EVERYDAY ENGLISH: Making complaints

1 Listen and read the conversation, paying attention to the highlighted parts.
Tom: I'm calling to make a complaint about the SMART
backpack I ordered from you last week. I got it this
morning and It's smaller than the one you advertised
online.
Trang: Well…Let me check it.
Tom: And I'm not happy with the colour, either. In your
picture, it's dark brown, and this one is yellowish brown.
Trang: I'm sorry about that. I'll send you another one.

Making complaint
I'm calling to make a complaint about…
And I'm not happy with….
I'm sorry about that…

PRACTICE

EVERYDAY ENGLISH: Making complaints

2 Work in pairs. In turns, make complaints about the situations below.
1. The cans of fish you bought at the shop expired five days ago.

2. An assistant at the shop was not very helpful.

PRACTICE

EVERYDAY ENGLISH: Making complaints

2 Work in pairs. In turns, make complaints about the situations below.
1. The cans of fish you bought at the shop expired five days ago.

 I' m calling to make a complaint about the
cans of fish I bought at your shop five days
ago. It was expired.

PRACTICE

EVERYDAY ENGLISH: Making complaints

2 Work in pairs. In turns, make complaints about the situations below.
2.An assistant at the shop was not
very helpful.
I'm not happy with an assistant at the
shop. She was not very helpful.

PRACTICE

MY FAVOURITE SHOPPING PLACE

3 Listen to three people talking about their favourite shopping places
and tick (v) the place they mention.

People
1. Mai
2. Nam
3. Alice

Open-air
market

Discount
shop

Convenience
store

TALK ABOUT THE FAVOURITE SHOPPING PLACE

The name of the place
The reason(s) why you like
it

PRACTICE

MY FAVOURITE SHOPPING PLACE

4 Work in pairs. Take turns to ask and answer what each person in 3
likes about their shopping place

1. Mai
2. Nam
3. Alice

• Example:
A: What does Nam like about shopping at a convenience store?
B: It saves him time.

PRODUCTION

5

MY FAVOURITE SHOPPING PLACE

Work in groups. Share your favourite shopping place with your group.

CONSOLIDATION

1 Wrap-up
What have we learnt in this lesson?
 Making complaints
 Some favourite shopping places

CONSOLIDATION

2

Homework

- Learn the ways to make complaints by heart.
- Write a paragraph of 50-70 words about your
favourite shopping place.
- Do Exercise ………..page ……Unit 8/Workbook