Welcome to
Part B : Speaking
ORAL TEST
Rearrange the clues to complete the letter below .
Perhaps due to their stressing work , sometimes they seem a bit cold and not very helpful .
The last point I would like to comment on is the attitude of some of your staff .
Secondly , although the parking area is large , it has no security guards and I sometimes fell insecure leaving my motorbike there .
Firstly , the lobby inside the post office is too cramped and the seats are not enough .
Furthermore , I think it would be much better if the post office is open until 11:00 p.m. so that customers can have more access to your services .
We customers often have to stand while waiting for our transactions , causing an unpleasant scene of disorder .
17 Beeston Road
Nottingham
16th may , 2008
Dear Sir ,
I am writing to give some comments on your port office’s services .
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
I know that what you and your staff have done so far for the development of the post office is encoyraging and this letter is written in the hope that your post office will be made a better place .
Yours faithfully ,
Do An Duc
Firstly , the lobby inside the post office is too cramped and the seats are not enough .
We customers often have to stand while waiting for our transactions , causing an unpleasant scene of disorder . Secondly , although the parking area is large , it has no security guards and I sometimes fell insecure leaving my motorbike there . Furthermore , I think it would be much better if the post office is open until 11:00 . The last point I would like to comment on is the attitude of some of your staff , who , perhaps due to their stressing work , sometimes they seem a bit cold and not very helpful .


Unit 9
SPEAKING
Talking about Different Postal and Telecommunication Services
Quiz : MATCH A & B (2’)
equip
Deliver
Speedy
Notify
Bother
Original
Transmit

Take goods , letters
Spend time
Provide
Send an electronic signal
Happening or done quickly
Inform
Existing at the beginning
1 . c ; 2. a ; 3. e ; 4. f ; 5 . b ; 6. g ; 7 . d
task 1
Act out the dialogue and answer what service is the customer using in the dialogue ? ( p.103 )
Express money transfer
Mail and parcel service
Phone calls and faxes
Press distribution
What are the services of the post office ?
task 2
Work in pair
Make conversation from suggestions (p.104)
Good morning . Can I help you ?
B. Yes . I want to have a telephone line installed at home .
OK . Where do you live ?
I live at 110 NTMK St. . When can you install it ?
A. One week after your registration .
B. Can you come on Friday ?
Yes . Do you have a telephone yet ?
Yeah . I have one already . How much is the installation fee and monthly fee ?
A. The installation fee is free and the monthly fee is 27 thousand dong . Can you fill in this form ?



task 3 work in pairs
Complete the dialogue for the situation:
Your best friend’s birthday is on 5th January .You want to use the Flower Telegram Service provided by the post office to send her greeting card and a bunch of red roses on her birthday .
Clerk : (1)_________________ . What can I do for you ?
You : Yes , I would like to send a (2)_______ _________ and some (3)__________to my friend (4)____her (5)___________
C : Right . You can use our (6)___________ ___________ ____ . It’s fast and very convenient . When (7)____your friend’s birthday ?
Y : It’s (8)_________ .
C : What kind of flowers would you like(9) ___________ ?
Y. Roses . A (10)___________of (11)_______roses . ________(12)
C : Would you like the (13)__________and the flowers to be (14)___________ on ____________(15) or a day before ?
Y : On January , 5th . It’s the best to deliver it in the _________(16).
C. OK . I’ll make a note for that. Can you just (17)_________this form ? And don’t forget to write the (18)______________ clearly
Good afternoon
Greeting card
flowers
on
birthday
Flower Telegram Service
is
Jan , 5th
To send
bunch
red
Please
card
delivered
Jan. , 5th
morning
Fill in
address
Arrange the following suggestions into a dialogue for newspaper subscription .
Customer : for a year , please (1)
Customer : At home . I live at 110 NTMK Street. (2)
Clerk : Where would you like to get the newspaper ? (3)
Clerk : Good afternoon . Can I help you ? (4)
Customer : Oh Can I get the newspaper every morning before 6 o’clock ? (5)
Clerk : yes , how long would you like to subscribe to it ? (6)
Clerk : Before 6 ? Well it might be a little bit too early . How about before 7? (7)
Customer : I’d like to subscribe to Tuoi Tre daily newspaper. (8)
Customer : OK . That’s fine . Thank you . (9)
Clerk : Ok . 110 NTMK St. (10)
Clerk : Right . Can you just fill in this form ? (11)
Clerk Good afternoon . Can I help you ?
Customer : I’d like to subscribe to Tuoi Tre daily newspaper
Clerk : yes , how long would you like to subscribe to it ?
Customer : for a year , please
Clerk : Where would you like to get the newspaper ?
Customer : At home . I live at 110 NTMK Street.
Clerk : Ok . 110 NTMK St.
Customer : Oh Can I get the newspaper every morning before 6 o’clock ?
Clerk : Before 6 ? Well it might be a little bit too early . How about before 7?
Customer : OK . That’s fine . Thank you .
Clerk : Right . Can you just fill in this form ?






Complete the following dialogue .
A : ______________________________________________ ?
B : I would like to subscribe to Hoa Hoc Tro weekly magazine .
A : ______________________________________________ ?
B : For a year .
A : ______________________________________________ ?
B : I would like to get the magazine at home .
A : ______________________________________________ ?
B : I live at 102 Tran Hung Dao Street .
A : _______________________________________ , please ?
B : Of course . Oh , could I borrow your pen , please ?
What can I do for you
How long would you like to subscribe to the magazine
Where would you like to get the magazine
What’ s your address
Could you fill in this form
Homework
Practice the dialogues you have learned today and prepare listening skill.