Welcome to our class
Music Show
Organiser: Dat Viet Cultural Centre







- Famous singers: My Tam, Dam Vinh Hung…
Ticket price: 30,000 VND
- Time: 8.00p.m – 11.00 p.m
Tuesday, October 22nd, 2013
Unit 4: SPECIAL EDUCATION
D. WRITING: A letter of complaint
1. native teacher (n):
2. to advertise:
advertisement (n):
3. air-conditioned (adj):
4. complaint (n):
complain (v)
5. refund (n):
6. receipt (n):

giáo viên người bản xứ
quảng cáo
bài/mục quảng cáo
được trang bị điều hòa
sự than phiền/phàn nàn
than phiền/phàn nàn
sự hoàn lại tiền
biên nhận
Tuesday, October 22nd, 2013
Unit 4: SPECIAL EDUCATION
D. WRITING: A letter of complaint
* Vocabulary:
Tuesday, October 22nd, 2013
Unit 4: SPECIAL EDUCATION
D. WRITING: A letter of complaint
Task 1.
Suppose you have been taking a course at English for Today Centre. After two weeks, you notice that everything is worse than what the advertisement says. A friend of yours wants to know about the centre and you tell him/ her the facts.
The dialogue between you (Y) and your friend (YF)
YF: Are you happy with your study at English for Today Centre?
Y : No, (1)___________________________________________________
YF: Are all the teachers native speakers?
Y : No, (2)________________________________________________________
YF: The advertisement says there are no more than 20 students in a class. Is
that true?
Y : No, (3)_________________________________________________________
YF: Do you get free books and cassette tapes?
Y : No, (4)___________________________________________________________
YF: What about the classrooms? Are they air-conditioned?
Y : No, (5)_______________________________________________________
YF: What don`t you like most about the centre?
Y : It`s the time. They say the class time is from 5:30 p.m. to 8:30p.m., but
(6)__________________________________________________________
YF: Well. Everything is different from what the advisement says. What are you going
to do?
Y : I am going to write a letter of complaint to the director of the centre.
F. I`m not happy with it at all .
A. my class has two Vietnamese teachers and only one native one.
C. that is not true. My class has over 30 students.
B. I had to pay for them.
D. only some of them. Mine is not.
E. in fact classes often start late and finish early.
The dialogue between you (Y) and your friend (YF)
YF: Are you happy with your study at English for Today Centre?
Y : No, (1) I`m not happy with it at all .
YF: Are all the teachers native speakers?
Y : No, (2) my class has two Vietnamese teachers and only one native one.
YF: The advertisement says there are no more than 20 students in a class. Is
that true?
Y : No, (3) that is not true. My class has over 30 students.
YF: Do you get free books and cassette tapes?
Y : No, (4) I had to pay for them.
YF: What about the classrooms? Are they air-conditioned?
Y : No, (5) only some of them. Mine is not.
YF: What don`t you like most about the centre?
Y : It`s the time. They say the class time is from 5:30 p.m. to 8:30 p.m., but
(6) in fact classes often start late and finish early.
YF: Well. Everything is different from what the advisement says. What are you going
to do?
Y : I am going to write a letter of complaint to the director of the centre.
3. What do you finally decide to do?
1. How many problems do you get in the course?
2. Which problem don’t you like most about the centre?
Tuesday, October 22nd, 2013
Unit 4: SPECIAL EDUCATION
D. WRITING: A letter of complaint
Task 2.
Using the information from the dialogue in Task 1, complete the letter of complaint below.
Form






Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.
………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this problem. Please contact me at the above address or by phone at (04) 7. 222999. Yours faithfully,
Do An Duc
Sender’s
address
Receiver’s
address
Date of writing
Greeting
Reason for
Writing
Suggesting
solutions
Signature
Complaint
+ Firstly/ First of all , you say that……. but …..
+ Secondly, You say that…but…
+ Furthermore/ Moreover, in the advertisement you say... but …..
+ In addition, to make the matter worse,…..
+ Finally, what I don’t like most is…., The …. is not the same as what the advertisement says, … not only …. but also…
53 Ho Xuan Huong Street Hanoi- Vietnam
The Director
English for Today Centre
731 Van Xuan Street
Hanoi - Vietnam
22nd February, 2006
Opening :
Body :
Closing:
+ Firstly/ First of all , you say that……. but …..
+ Secondly, You say that…but…
+ Furthermore/ Moreover, in the advertisement you say... but …..
+ In addition, to make the matter worse,…..
+ Finally, what I don’t like most is…., The …. is not the same as what the advertisement says, …
not only …. but also…
 Firstly, you say that there are only native teachers but my class has two Vietnamese teachers and only one native one.
YF: Are you happy with your study at English for Today Centre?
Y : No, (1) I`m not happy with it at all .
YF: Are all the teachers native speakers?
Y : No, (2) my class has two Vietnamese teachers and only one native one.
YF: The advertisement says there are no more than 20 students in a class. Is
that true?
Y : No, (3) that is not true. My class has over 30 students.
YF: Do you get free books and cassette tapes?
Y : No, (4) I had to pay for them.
YF: What about the classrooms? Are they air-conditioned?
Y : No, (5) only some of them. Mine is not.
YF: What don`t you like most about the centre?
Y : It`s the time. They say the class time is from 5:30 p.m. to 8:30 p.m., but
(6) in fact classes often start late and finish early.
YF: Well. Everything is different from what the advisement says. What are you going
to do?
Y : I am going to write a letter of complaint to the director of the centre.
53 Ho Xuan Huong Street
Hanoi - Vietnam
The Director
English for Today Centre
731 Van Xuan Street
Hanoi-Vietnam
22nd February, 2006
Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.







To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this proplem.
Please contact me at the above address or by phone at (04) 7. 222999.
Yours faithfully,
Do An Duc

Firstly, you say that there are only native teachers but my class has two Vietnamese teachers and only one native one. Secondly, you say that each class has no more than 20 students, but there are over 30 students in my class. This isn’t ideal for a language class at all. Moreover, In the advertisement, you say we can have books and cassette tapes free of charge, but ,in fact, we had to pay for them. In addition, to make the matter worse, the classroom is not air- conditioned. That is quite different from the advertisement. Finally, what I don’t like most about your centre is the time. The class time is not the same as what the advertisement says. Classes not only start late but also finish early.
SUMMARY
What have you learnt today ?
How many parts are there in a letter of complaint?
opening: - writer’s address
- receiver’s address
- writing date
- greeting: Dear Sir, or Madam,
Body:
- reason for writing : I am writing to complain about...,  
I wish to express my dissatisfaction with ...

- complaint: + Firstly/ First of all , you say that……. but …..
+ Secondly, You also say that…but…
+ Furthermore/ Moreover, in the advertisement you say…. but …..
+ In addition, to make the matter worse,…..
+ Finally, what I don’t like most is …….,
The …. is not the same as what the advertisement says,
… not only …. but also…

- suggesting solution: To resolve the problem, I require you to……..
I look forward to +V-ing, Please contact me at………
Closing: Yours faithfully,
signature
?Form of a letter
Homework: Write a letter of complaint to the
director of Dai Viet Cultural Center about the
music show last Sunday, using the following clues:
Thanks for your attention !