School year: 2010 – 2011
Designed by : Nguyễn Công Trọng
welcome to our class
English 11
Nguyen Du High School
Class: 11cb5
Monday, January 3th, 2011

Unit 9: THE POST OFFICE
Lesson: Speaking


Task 1:
A: Excuse me!
B: Yes? What can I do for you, sir?
A: Could you help me to send this document to my office by fax?
B: Certainly. What’s the fax number, please?
A: It’s 04.7223898.
B: OK. I’m sending it now.
A: Thank you. Oh. How much is that?
B: It’s five thousand dong. You can see the rates on the table.
A: Yeah. I see. Here you are. Thank you.
B: You’re welcome.
 Useful language:
Good morning. Can I help you?
What can I do for you, sir / madam?
I would like to………………………...…….. …………………………..…………….…..…
Could you help me to………………..……. .….......………...…….………………………?



send a greetings card to my friend, please.
send this document to my office by fax
 Task 2:
A: Greet B and ask if he/she can help
B: Say that you want to have a telephone line installed at home
A: Ask where B lives
B: Give your address and ask when the installation will take place
A: Say that the installation will take place one week after registration
B: Ask if A can come on Friday
A: Agree and ask if B has a telephone
B: Say that you already have a telephone and ask about the installation and monthly fee
A: Tell B about the fees and ask B to fill in a form
Clerk (A) – Customer (B)
Good morning. Can I help you?
Good morning. What can I do for you, sir?
- I want (would like) to have a telephone line installed at home.
Where do you live, sir?
Could you tell me where you live, please?
- I live at ………… . When can you install it?
- When does the installation take place, please?
- We can install it one week after you register.
- The installation will take place one week after your registration.
Can you come on Friday?
Would you mind coming on Friday?
 Useful language:
Good morning. Can I help you?
What can I do for you, sir / madam?
I would like to………………………...…….. …………………………..…………….…..…
Could you help me to………………..……. .….......………...…….………………………?



1. Subscribe to the newspaper
+ Kind of newspaper
+ Subscriber’s name
+ How long you subscribe
+ Where to deliver
+ When to deliver
+ Subscriber’s address
+ Money
2. Use the Flower Telegram Service
+ Reason
+ Receiver’s address
+ Sender’s address
+ Kind of cards
+ Kind of flowers
+ Message
+ Money
 Homework:
Make the conversations again