Uni
t4

URBANISATION

COMMUNICATION AND
CULTURE / CLIL

MAKING
COMPLAINTS
AND
RESPONDING
TO THEM

Here is where your presentation
begins

LESSON 6

• Watch a video and answer the questions.

WARM-UP
EVERYDAY
ENGLISH

• Task 1: Listen and complete the conversations.
• Task 2: Work in pairs.

• Task 1: Read the text and complete the table.
• Task 2: Work in groups and discuss.

CULTURE/ CLIL

FURTHER
PRACTICE
CONSOLIDATION

COMMUNICATION AND
CULTURE / CLIL

• Task 4: Peer review

• Wrap-up
• Homework

Choose the correct information about the video
“The Planet Earth” to get bonus

https://www.youtube.com/watch?v=gKdxPw9HDUs&t=1s

1. What percentage of Earth's
atmosphere is composed of oxygen?

78%

21%

12%

6%

2. Which climate type doesn't fit into any
specific group?

30 days

24 hours

12 hours

365 days

3. Which climate type doesn't fit into
any specific group?
Continental

Tropical

Highland

Polar

4. What is the approximate rate of gravity
pulling objects toward the Earth's surface?
5.2 meters per
second

12.5 meters per
second

15.3 meters per
second

9.8 meters per
second

5. How many different types of climates
are mentioned in the description?

12

16

4

8

6. What is the tilt of Earth's axis
mentioned in the description?

23.5 degrees

45 degrees

10 degrees

30 degrees

EVERYDAY ENGLISH

1

Listen and complete the conversations with the
expressions in the box. Then practise them in pairs.

C
D
B
A

EVERYDAY ENGLISH

2 Work in pairs.

Use the models in 1 to make similar conversations for these situations.
One of you is a, the other is B. Use the expressions to help you.
1. A has recently moved to a busy urban area. He/She is attending a
community meeting chaired by B, who is an urban planner. A is
complaining to B about the frequent traffic jams in the area. B is giving
a response.
2. B is attending a talk by A, a local government official, who is
discussing problems in their city. B is complaining to A about the city's
overcrowded living conditions. A is giving a response.

EVERYDAY ENGLISH

2 Work in pairs.

Use the models in 1 to make similar conversations for these situations.
One of you is a, the other is B. Use the expressions to help you.
Situation 1:
A: B, I'm sorry to say this, but your dog is running around without a lead.
It is very dangerous for many people in this park.
B: I'm sorry, I promise this will never happen again.
Situation 2:
B: Excuse me, I  want to complain about the delay of this train, especially
during the holiday season.
A: I'm sorry, but there's nothing we can do about it.
There are too many passengers during the holiday season, you know.

EVERYDAY ENGLISH

CULTURE/CLIL

1 Read the text and complete the table.

CULTURE/CLIL
At the end of
19th century
about 26
per cent
gradual
growth
One of
the most
urbanised
countries in
East Asia
Almost 90
per cent

CULTURE/CLIL

4

Work in groups. Compare urbanisation in Viet Nam with
that in Malaysia and/or Australia. Use the information in
Writing and Culture/CLiL and the questions below to help
you.

• Was the proportion of urban population in Viet Nam higher or lower
than that in Malaysia/Australia in the 1970s?
• Which country has a faster urbanisation rate?
• Which one is more urbanised?
• What is the overall trend in urbanisation in each country?

CULTURE/CLIL

4

Work in groups. Compare urbanisation in Viet Nam with that in
Malaysia and/or Australia. Use the information in Writing and
Culture/CLiL and the questions below to help you.

In the 1970s, the proportion of the urban population in Viet Nam was
lower than that in Malaysia by around 10 per cent. Compared to
Australia, the figure was almost 10 times smaller. Since the 1970s, in
both Viet Nam and Malaysia urbanisation is increasing, but in
Malaysia, the rate is faster. At present, about 40 per cent of Viet
Nam's population lives in urban areas, while more than 77 per cent of
Malaysia's and almost 90 per cent of Australia's population live in
urban areas. Australia is one of the most urbanised countries in the
world while Malaysia is the most urbanised country in East Asia.

FURTHER PRACTICE

4

Work in group and discuss some questions about Christmas

FURTHER PRACTICE

41. What are some of your favorite Christmas traditions that you and
your family participate in?

2. If you could give a special Christmas gift to someone you care about,
who would it be and why?

FURTHER PRACTICE

4

2.
you are
could
giveofa your
special
1. If
What
some
favorite
Christmas
to someone
youand
care
Christmas gift
traditions
that you
about,
who participate
would it bein?
and why?
your family

On Christmas Eve, the family members
reunite. We sing, play, dance and have
Christmas dinner together.

FURTHER PRACTICE

4

2. If you could give a special
Christmas gift to someone you care
about, who would it be and why?

I would give Christmas card to my
younger sister because I want to give
her best wishes.

CONSOLIDATION

1 Wrap-up
What have you learnt today?
• Listen for main ideas and specific information in a
conversation about making a complaint and responding to
them

CONSOLIDATION

2 Homework
• Learn new words by heart.
• Do exercises in the workbook.
• Prepare for Lesson 6 - Unit 4.

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