Sections of a complaint letter
Situation
Complication
Resolution
Action
Politeness
A. summing up what you have said
B. getting people’s attention and telling them what you are going to talk about
C. giving details in easy-to-understand language
1. Introduction
2. Body
3. Conclusion
a) Match each part of a speech in column A to a suitable function in column B.
Parts of a speech
(A)
Functions
(B)
* Answer keys:
a. Introduction: B. getting people’s attention
and telling them what you
are going to talk about
b. Body: C. giving details in easy-to-
understand language
c. Conclusion: A. summing up what you
have said

b) Put the following sections in the correct place to complete a speech.
1. If you follow these simple rules, not only will you save money, but also the environment will be cleaner.
2. Most of us use too much gas. You can reduce this amount by:
- traveling by bicycle or public transport.
- having a mechanic check your motorcycle regularly.
3. Good evening, ladies and gentlemen. I’m Professor Roberts and tonight I’m going to tell you how to save money.
Reducing garbage

- collect plastic bags
- not keep solid waste with food waste
- put different kinds of waste in different places
Reusing paper
- have a separate wastebasket for wastepaper
- keep sheets with single printed paper for drafting

- turn off the lights
- prepare food carefully before turning on the stove
- keep refrigerator door closed
Saving energy in the kitchen
Good evening, ladies and gentlemen. I’m Professor Roberts and tonight I’m going to tell you how to save money.
Most of us use too much gas. You can reduce this amount by:
Traveling by bicycle or public transport
Having a mechanic check your motorcycle regularly
If you follow these simple rules, not only will you save money, but also the environment will be cleaner.
save money
evening
ladies and gentlemen
Professor Roberts
tonight
Traveling by bicycle or public transport
Having a mechanic check your motorcycle regularly
save money
use too much gas
the environment will be cleaner
Traveling by bicycle or public transport
c. Choose one of the topics and prepare a speech for your classmates.


Most of us produce too much paper. You can reuse paper by:
- having a separate wastebasket for waste paper.
- keeping sheets with single printed page for drafting

Good afternoon. I’m Ba and today I am going to tell you how to reuse paper.

If you follow these simple rules, not only will you reuse paper, but also you will save money.
Read the information of a speech and find out the function of each part.
Conclusion
Body
Introduction
Homework

Make a speech on the topic. “Saving energy at school and at home”.
- Learn by heart the way to write a speech.
- Prepare next part “Language focus”.