Writing a letter of complaint.
Wednesday, September 28 th, 2011
Task 1. Read the letter and answer the questions.
VOCABULARY.
Dear Mr. Jackson,
I am writing with reference to the above order which I received yesterday. The book was poor condition- 16 pages missing- 49 to 64.
I have tried to contact you by phone, but could not get any reply. I hope that you will send me another copy as soon as possible because I really need it. Thank you.
Your sincerely,
Andrew
What does Andrew complain about?
What does he suggest the publisher do ?
Reference (n)
Reply (n, v)
Sự tham khảo,
Sự xem xét
Sự đáp lại , hồi âm
Greeting
Purpose of the letter
Closing and ending
signature
Main parts of letter of complaint
Dear Mr. Jackson,
I am writing with reference to the above order which I received yesterday. The book was poor condition- 16 pages missing- 49 to 64.
I have tried to contact you by phone, but could not get any reply. I hope that you will send me another copy as soon as possible because I really need it. Thank you.
Your sincerely,

Andrew
Suggestions: Solution

- the reason to write a letter
- The complaint (s)


Main parts of letter of complaint
1.Greeting : Dear Sir/Madam, ; Mr. / Mrs.
2. Purpose of the letter

3. Suggestions: Solutions

4.Closing and ending: - I’m looking forward to...

- Your faithfully,
5. Signature :
Some Useful language are used to write a letter of complaint
I am writing in order to/ to complain about _________.
I’d like to point out..........
Firstly __________.
The thing I would like to give complaint is.......................
My first complaint is ..................................................
In addition,.........................................
In addition to this................................................
.................................. was unacceptable.
Part 2: INTRODUCING THE COMPLAINT / FURTHER COMPLAINTS
+ NOTE: CLOSING THE LETTER IN A POLITE WAY
-I am looking forward to receiving……..
-I am looking forward to hearing from you……..
Part 1 : EXPRESSING REASON FOR WRITING
Part 3: GIVING SUGGESTIONS
-I suggest that you.......…….
I would be grateful if you could give me.................
I hope...........................
BODY
OF
THE
LETTER
- Yours faithfully/ Yours sincerely /See you then


Dear Sir/ Madam,

We’re students of Chu Van An High School . We are writing to complain about the tour of Ha Long Bay last month.
Firstly, The hotel rooms were not spacious and clean as advertised. Secondly, The food was not tasty and fresh and it was poor served. Finally, the tour guide was not friendly or well-informed.
I hope that you can give us convincing explanation as soon as possible.
I look forward to hearing from you soon.

Your faithfully,
Phan Ky Duyen
Student representative
POST- WRITING
Suggested letter
CONSOLIDATION
Choose the best option a,b or c for the following questions?
1. What kind of letter have you just leant to write?
2. How many main parts are there in a letter of reply ?
3. What do you write in the body of the letter?
4. How do you finish the letter of reply?
a. A thank you letter
b. A letter of complaint
c. A letter of invitation
a. There are 5
b. There are 4
c. There are 6
a. Expressing thanks and welcome
b. Complaining and giving suggestions
c. Both a and b
a. In an informal way.
b. In a polite way.
c. In a friendly way.
Rewrite the letter at home.
Prepare for the language focus.