WELCOME TO CLASS 10A1
Teacher: Le Thi Thoan
Ly Nhan High School
WATCH THE FOLLOWING VIDEO
 “What is this?”
It’s an advertisement
 advertise (v)
Team 1
The Moon
Team 2
The Sun
Game
What does it advertise?
Your prize is a ………
- Have you ever used these products?

- Are they as good as advertised?
Unit 4 : Special education
Lesson 4: Writing
I - Pre-Writing
A letter of complaint
After studying for two weeks at English for Today Centre, Xuan Bac notices that everything is worse than what the advertisement says.
- 100 dollars, please”–
-Wow... I’m sorry, I think they’re free
6:00 pm - 8:00 pm
* Vietnamese teachers only
* About 50 students
per class
*Pay 100 dollars for books
and cassette tapes
* No air- conditioned rooms
* 6:00 p.m- 8:00 p.m
? Task1.
Van Dung is Xuan Bac`s friend. She wants to study at this centre and Xuan Bac tells her the facts.
? Role play and Complete the dialogue below
1. What is a complaint letter?
-> Complaint is a kind of formal letter which is used when you are unhappy with a service, a contract, a course…

2.How to write a complaint letter?
?Form of a letter
53 Ho Xuan Huong street Hanoi- Vietnam
The Director -English for Today Centre
731 Van Xuan Street Hanoi-Vieetnam
22nd February, 2006
Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.
................................
................................
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this proplem.
Please contact me at the above address or by phone at (04) 7. 222999
Yours faithfully
Do An Duc

Address of sender
Address of receiver
Date
Salutation
Reason for Writing
Solution for problem
Closing
Signature
Complaint
Useful suggestion
First, firstly, first of all
Second, secondly, Furthermore, Moreover/ In addition/...........
Finally
Example: First of all, you say that there are only native teachers, but my class has two Vietnamese teachers.
You also say that…..however / in fact….
In the advertisement, we know that ……. but …..
To make the matter worse, ….. is not the same as the advertisement says.
What I don’t like most is …….



CRITERIA FOR WRITING
II - While - Writing
4 Groups
III - Post - Writing
Presentation and correction
?Model letter
53 Ho Xuan Huong street Hanoi- Vietnam
The Director -English for Today Centre
731 Van Xuan Street Hanoi-Vieetnam
22nd February, 2006
Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.









To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this proplem.
Please contact me at the above address or by phone at (04) 7. 222999
Yours faithfully
Do An Duc

First, you say that there are only native teachers but my class has 2 Vietnamese teachers and only one native teacher. You also say that each class has no more than 20 students, but there are over 30 students in my class. This isn’t ideal for a language class at all.
In the advertisement, we know that we can have books and cassette tapes free of charge, but in reality, we have to pay for them.
In addition, to make the matter worse, the classroom is not air- conditioned. This is not quite acceptable.
Finally, what I don’t like most about your centre is the time. The class time is not the same as what the advertisement says// it’s mentioned in the advertisement. Classes not only start late but also finish early.
MIND MAP
IV - Homework
Choose a product introduced in the Game and write a complaint letter about it .
Thank you for attending
Good bye