Teacher : Nguyen Thi Phuong Mai
Class : 11C
1. What time does Thanh Ba Post Office open ?
1
2
3
4
5
6
7
It opens daily at 7 am.
You are lucky
4. What is Thanh Ba Post office equipped with ?
It is equipped with advanced technology
5. Which service will you choose when you want to make a phone call ?
Phone call and Faxes
You are lucky
7. What are the attitudes of the staff in Thanh Ba Post Office ?
They are always thoughtful and courteous to customers
You are lucky
Writing a letter to express satisfaction (or dissatisfaction)
+ security (n): protection
+ rude (a): impolite
+ arrogant (a): too proud, give little thought to other people.
+ reasonable (a): fair/ not too expensive.
+ punctual (a): not late
+ punctuality (n):

Vocabulary
Task 1: Work in pairs and discuss the things that make you satisfied (dissatisfied) with the services provided by Thanh Ba Post Office
Task 1: Table completing
Task 1:

Write a letter to the director of Thanh Ba Post Office
to express your satisfaction or dissatisfaction towards
the post office’s services

Task 2: Work in pairs. Discuss the questions below.
1. How many parts are there in a letter ?
2. What do you often write in each part ?
3. What do you often mention in the body of a letter to express your satisfaction or dissatisfaction?
Parts of
the letter
Heading
Greeting
Closing
Signature
Body
Suggestion
(Address, date of writing)
( Dear Sir / Madam )
(Yours sincerely / faithfully)

Suggestion : The body of the letter

I’m writing ……..............
to you express my satisfaction/ dissatisfaction with some of the services offered by your post office.
to tell you how satisfied /dissatisfied I am with …………
to tell you that I am satisfied/ dissatisfied with ……………

*Give reason for writing :
List the things that make you satisfied or dissatisfied
( use the ideas in task 1 )
- Conjunctions :
Firstly/ secondly/ finally/ furthermore/ in addition / what’s more …………….
- Some useful expressions :
Suggestion : The body of the letter
+ I find your post office a …………………………..
+ I am impressed by ………………………………..
+ I have no complaint about ………………………….
+ I am satisfied with …………………………………
+ I am dissatisfied with ……………………………...
+ I complain about ……………………………….
Suggestion : The body of the letter
* Suggest solutions / Give comment.
- Suggest solutions :
Example : It would be better if your post office opened until 11 pm so that customers can have more access to your services.
Give comments:
Example: I highly appreciate the services you’ve given. (I highly comment on …………………….)
I hope that your post office will offer better and better services.

Write a letter to the director of Thanh Ba Post Office
to express your satisfaction or dissatisfaction towards
the post office’s services (100 words)

. Writing : Imagine that the manager of Culture and Fashion Supermarket has asked you to write letter to him describing the quality of the services offered by his super market. Write such a letter to him. ( 100 words)
. Prepare : The Language focus section.