Warm up
video chatting
using social
media

having a video conference

emailing
meeting faceto-face (F2F)

Ways of communication

using telepathy
sending letters (snail mail)

using signs
using body
language

using codes

Unit 10: Communication
Period 161: Skills 2

UNIT 10: COMMUNICATION
PERIOD 161: SKILLS 2

I. Listening: Netiquette

1. Look at the
way this message
is posted on an elearning message
board. Can you
find any
problems with it?

I. VOCABULARY

-set of rules
 /kəmˈbaɪn/
-combine (v)
-combination (n) /ˌkɒmbɪˈneɪʃn/
-proper (a)
/ˈprɒp.ər/
-pleasant (a)
/ˈplez.ənt/
#unpleasant (a) /ʌnˈplez.ənt/
/bɪˈheɪv/
-behave (v)
-behaviour (n) /bɪˈheɪ.vjər/
-pay attention to
-respect (v,n)
/rɪˈspekt/

-bộ quy tắc
-kết hợp
-sự kết hợp
-phù hợp, đúng mực
-dễ chịu, thoải mái
-khó chịu, không thoải mái
-cư xử
-cách cư xử, hành vi
-chú ý tới
-tôn trọng

2. Listen to this interview between a 4Teen magazine reporter
and Dr Minh Vu about netiquette and answer the questions 
1. What is 'netiquette'?
→The word is a combination of 'net' and 'etiquette'. It's a set of rules
for behaving properly online.
2. What is the main rule of netiquette?
→ Don't say and do unpleasant things online, just like in real life.
3. Besides the content of what we're communicating, what else should we
pay attention to?
It's how we communicate with each other online.
→

2. Listen to this interview between a 4Teen magazine reporter and Dr Minh Vu
about netiquette and answer the questions 
1. What is 'netiquette'?
The word is a combination of
→ 'net' and 'etiquette'. It's a set of
rules for behaving properly
online.
2. What is the main rule of
netiquette?
→Don't say and do unpleasant
things online, just like in real
life.
3. Besides the content of what we're
communicating, what else should we
pay attention to?
→ It's how we communicate with
each other online.

Reporter: Dr Minh Vu, what exactly is 'netiquette'?
Dr Minh Vu: The word is a combination of 'net' and 'etiquette'. It's a set of
rules for behaving properly online.
Reporter: Could you tell us the main rule of netiquette?
Dr Minh Vu: Remember that the people we're communicating with online
are real people. Don't say and do unpleasant things online, just like in real
life.
Reporter: But sometimes perhaps it's not what we communicate, but how
we communicate…?
Dr Minh Vu: Absolutely. For example, if you write emails, or post comments
using CAPS LOCK, this means you are shouting at people!
Reporter: Of course it's not polite at all. What else should we do when
sending emails?
Dr Minh Vu: Check your message for spelling mistakes before you send it.
It shows respect towards the other person. Don't use too much shorthand.
This may confuse your reader.
Reporter: How about behaviour in chat rooms and on message boards?
Dr Minh Vu: Follow discussion rules. Use polite language. People may not
know who you are but you're judged by the quality of your writing.

 1. Use CAPS
LOCK in
emails, posts,
and comments.

SHOULDN'T

Reporter: Dr Minh Vu, what exactly is 'netiquette'?
Dr Minh Vu: The word is a combination of 'net' and 'etiquette'. It's a set of
rules for behaving properly online.
Reporter: Could you tell us the main rule of netiquette?
Dr Minh Vu: Remember that the people we're communicating with online
are real people. Don't say and do unpleasant things online, just like in real
life.
Reporter: But sometimes perhaps it's not what we communicate, but how
we communicate…?
Dr Minh Vu: Absolutely. For example, if you write emails, or post
comments using CAPS LOCK, this means you are shouting at people!
Reporter: Of course it's not polite at all. What else should we do when
sending emails?
Dr Minh Vu: Check your message for spelling mistakes before you send it.
It shows respect towards the other person. Don't use too much shorthand.
This may confuse your reader.
Reporter: How about behaviour in chat rooms and on message boards?
Dr Minh Vu: Follow discussion rules. Use polite language. People may not
know who you are but you're judged by the quality of your writing.

 2. Check your
email for
mistakes or
errors
SHOULD

Reporter: Dr Minh Vu, what exactly is 'netiquette'?
Dr Minh Vu: The word is a combination of 'net' and 'etiquette'. It's a set of
rules for behaving properly online.
Reporter: Could you tell us the main rule of netiquette?
Dr Minh Vu: Remember that the people we're communicating with online
are real people. Don't say and do unpleasant things online, just like in real
life.
Reporter: But sometimes perhaps it's not what we communicate, but how
we communicate…?
Dr Minh Vu: Absolutely. For example, if you write emails, or post
comments using CAPS LOCK, this means you are shouting at people!
Reporter: Of course it's not polite at all. What else should we do when
sending emails?
Dr Minh Vu: Check your message for spelling mistakes before you send it.
It shows respect towards the other person. Don't use too much shorthand.
This may confuse your reader.
Reporter: How about behaviour in chat rooms and on message boards?
Dr Minh Vu: Follow discussion rules. Use polite language. People may not
know who you are but you're judged by the quality of your writing.

 3. Use a lot of
shorthand
SHOULDN'T

Reporter: Dr Minh Vu, what exactly is 'netiquette'?
Dr Minh Vu: The word is a combination of 'net' and 'etiquette'. It's a set of
rules for behaving properly online.
Reporter: Could you tell us the main rule of netiquette?
Dr Minh Vu: Remember that the people we're communicating with online
are real people. Don't say and do unpleasant things online, just like in real
life.
Reporter: But sometimes perhaps it's not what we communicate, but how
we communicate…?
Dr Minh Vu: Absolutely. For example, if you write emails, or post
comments using CAPS LOCK, this means you are shouting at people!
Reporter: Of course it's not polite at all. What else should we do when
sending emails?
Dr Minh Vu: Check your message for spelling mistakes before you send it.
It shows respect towards the other person. Don't use too much shorthand.
This may confuse your reader.
Reporter: How about behaviour in chat rooms and on message boards?
Dr Minh Vu: Follow discussion rules. Use polite language. People may not
know who you are but you're judged by the quality of your writing.

 4. Respect
discussion rules
and use polite
language.

SHOULD

Reporter: Dr Minh Vu, what exactly is 'netiquette'?
Dr Minh Vu: The word is a combination of 'net' and 'etiquette'. It's a set of
rules for behaving properly online.
Reporter: Could you tell us the main rule of netiquette?
Dr Minh Vu: Remember that the people we're communicating with online
are real people. Don't say and do unpleasant things online, just like in real
life.
Reporter: But sometimes perhaps it's not what we communicate, but how
we communicate…?
Dr Minh Vu: Absolutely. For example, if you write emails, or post
comments using CAPS LOCK, this means you are shouting at people!
Reporter: Of course it's not polite at all. What else should we do when
sending emails?
Dr Minh Vu: Check your message for spelling mistakes before you send it.
It shows respect towards the other person. Don't use too much shorthand.
This may confuse your reader.
Reporter: How about behaviour in chat rooms and on message boards?
Dr Minh Vu: Follow discussion rules. Use polite language. People may not
know who you are but you're judged by the quality of your writing.

3. Listen again to the interview an complete the following grid
Should
1. use CAPS LOCK
in emails, posts, and
comments
2. check your email
for mistakes or errors
3. use a lot of
shorthand
4. respect discussion
rules and use polite
language

Shouldn't

Why/Why not?

√

It looks like you are shouting
at people.

It shows respect for your
readers.
This may confuse your
readers.

People may not know who
you are but you're judged by
the quality of your writing.

4. Look at the message in 1.
Work with a partner to improve it with the
netiquette you have learnt so far.

UNIT 10: COMMUNICATION – SKILLS 2

II. Writing: An email
using netiquette

5. Put the following parts in their correct place to make an
email: 
a. Thank you very much.
b. Please find attached my
essay for week 5.
c. Essay submission week 5
d. Best regards,
e. My name is Vu Minh Duc,
and I am your student from
class 8A.
f. Dear Teacher,

5
4
1
6
3
2

6. Write a short email to your teacher to submit
your group homework for this week. Check if you
have used the netiquette learnt 

6. Write a short email to your teacher to submit your group
homework for this week. Check if you have used the
netiquette learnt.
To: hoangnam@gmail.com
Subject: Group homework this week
Attachment: vietjack.docx
Dear teacher,
My name is Le Huynh Thao Nhi. I am a student in class 8A. I
am the representative of group 1 including 5 students. Please
find attached our group homework for this week.
Thank you very much.
Yours respectfully,