WARM UP
1. I’ve decided __________ a new Skype account.
2. Would you mind __________ me your home address, Mrs. Taylor?
3. I’ve tried________ her many times, but there have been no answers.
4. Avoid__________ personal information on Facebook.
5. I’d like__________ a call from my Gmail account.
6. They planned__________ in touch with each other by using emails.
7. We don’t like video chatting. We enjoy _________ F2F
8. Tom agreed ___________ us at Galaxy Nguyen Du.
Use the verbs from the box into V-infinitive or V-ing to complete sentences.


make
work
keep
create
send
post
call
meet
to create
sending
to call
posting
to make
to keep
working
to meet
UNIT 10 COMMUNICATION
LESSON 5: SKILLS 2
* Vocabulary:
Combination (n):
Unpleasant (a):
Polite (adj.):
Confuse (v):
Attach (v):
Sự kết hợp
Không vui, khó chịu
Lịch sự
Làm đảo lộn ,xáo trộn
Đính kèm , gắn bó
to mix up someone`s mind or ideas, or to make something difficult to understand means cofuse:
* Vocabulary:
: Sự kết hợp
: Khó chịu
: Lịch sự
: Làm lộn xộn
: Đính kèm
: phép lịch sự, lễ nghi
: phép tắc giao tiếp qua mạng Internet
: đánh giá
: cư xử
: cách cư xử
1. Combination /,kɒmbi`nei∫n/ (n)
2. Unpleasant /ʌn`pleznt/(a)
3. Polite /pə`lait/  (adj.)
4. Confuse /kən`fju:z/(v)
5. Attach ə`tæt∫/ (v)
6. etiquette /ˈetɪkət/ (n)
7. netiquette /ˈnetɪkət / (n)

8. judge / dʒʌdʒ / (v)
9. behave / bɪˈheɪv / (v)
10. behavior / bɪˈheɪvɪər / (n)
LISTENING
It use capital letters, "WHEN IS THE FIRST ASSIGMENT DUE??!!!!!!!!!!". Writing in all capital letters is considered yelling online. It show the communication impoliteness.
1. Look at the way this message is posted on an e-learning message board. Can you find any problems with it?
2. Listen to this interview between a 4Teen magazine reporter and Dr Minh Vu about netiquette and answer the questions.
1. What is ‘netiquette’?
The word is a combination of “net” and “etiquette”. It’s a set of rules for behaving properly online.
2. What is the main rule of netiquette?
Don’t say and do unpleasant things online, just like real life.
3. Besides the content of what we’re communicating, what else should we pay attention to?
It’s how we communicate with each other online.
3. Listen again to the interview and complete the following grid.






Because if you use CAPS LOCK, it mean you’re shouting at people.
To avoid any misunderstandings
Because it can confuse readers
Because you’re judged by the quality of your writing.
Audio script:
R: Dr Minh Vu, what exactly is ‘netiquette’?
Dr: The word is a combination of ‘net’ and ‘etiquette’. It’s a set of rules for behaving properly online.
R: Could you tell us the main rule of netiquette?
Dr: Remember that the people we’re communicating with online are real people. Don’t say and do unpleasant things online, just like in real life.
R: But sometimes perhaps it’s not what we communicate, but how we communicate…?
Dr: Absolutely. For example, if you write emails, or post comments using CAPS LOCK, this means you are shouting at people!
R: Reporter
Dr: Dr Minh Vu
R: Of course it’s not polite at all. What else should we do when sending emails?
Dr: Check your message for spelling mistakes before you send it. It shows respect towards the other person. Don’t use too much shorthand. This may confuse your reader.
R: How about behaviour in chat rooms and on message boards?
Dr: Follow discussion rules. Use polite language. People may not know who you are but you’re judged by the quality of your writing.
WRITING
4. Look at the message in 1. Work with a partner to improve it with the netiquette you have learnt so far.
Dear teacher,
Please let me know when the first assignment is due?
Thank you.
Best regards,
Writing an email using netiquette
4. Look at the message in 1. Work with a partner to improve it with the netiquette you have learnt so far.

Dear teacher
Please let me know when the first assignment is due ?
Thank you
Best regards
5. Put the following parts in their correct place to make an email.
a. Thank you very much.
f. Dear Teacher,
e. My name is Vu Minh Duc, and I am your student from class 8A.
d. Best regards,
c. Essay submission week 5
b. Please find attached my essay for week 5.
*Writing: Writing an email using netiquette
REMEMBER!
• Always check that you`ve completed the Subject line and/ or have included the attachment
• An email to a senior person should be more formal than to a friend.
• Keep the message short and accurate.
• Always check your work for mistakes.
5. Put the following parts in their correct place to make an email.
a. Thank you very much.
b. Please find attached my essay for week 5.
c. Essay submission week 5
d. Best regards,
e. My name is Vu Minh Duc, and I am your student from class 8B.
f. Dear Teacher,
1- c
2- f
3- e
4- b
5- a
6- d
5 parts in an email: subject , opening , body ,closing and signature
6. Write a short email to your teacher to submit your group homework for this week. Check if you have used the netiquette learnt.
To: hoangnam@gmail.com
Subject: Group homework this week
Attachment: vietjack.docx
Dear teacher,
My name is Le Huynh Thao Nhi. I am a student in class 8A. I am the representative of group 1 including 5 students. Please find attached our group homework for this week.
Thank you very much.
Yours respectfully
+
HOMEWORK
- Learn the new words by heart.
- Listen to interview between a 4Teen magazine reporter and Dr Minh Vu about netiquette on page 45 again.
- Prepare for Unit 10: Looking back Project
Goodbye!
See you again!
THANKS FOR YOUR ATTENTION!