post office
services
staff
Time and punctuality
Security condition
Prepare to write

Task 1.
vocabulary
Attitude of the staff.(np)
Punctuation (n)
Punctual(a)
Pickpocket(n)
Arrogant(a)
Reasonable(a)
Quan điểm nhận xét về nhân viên
Sự đúng giờ
Đúng giờ
Kẻ móc túi
Lịch thiệp,
Có lý, thỏa đáng
Task 1-
Work in pairs, discuss the things that make you satisfied and the things that make you dissatisfied with the services at Thanh Ba Post Office.
Suggested dialogue
A: The thing that makes me like best about the services of Thanh Ba Post office is the attitude of the staff. They are very thoughtful. And the quality of the equipment is very good.
B: Yes, I quite agree. However, the close time of this office is quite early. It should be change to 10 PM.
Analyze the model writing- read the letter and answer the questions
How many parts can the letter be divided into? What is it about?
What does the first paragraph of the letter write about?
What does the second paragraph of the letter write about?
What does the third paragraph of the letter write about?
What structures does the writer use to express opinion?
What adjectives are used?
Read the letter below and answer the questions.
Ha Linh
112 Nguyen Trai St.
Director of Cuu Long Resort.
Tran Hung Dao St, Hanoi
Dear Sir/ Madam,
I am Ha Linh, a customer of your Resort who use your services every year whenever I go on holiday. I am writing in concern about your invitation to give comments on your services offered at your Resort and giving suggestions to make them better.
In general, I think that you have offered the best services in the field. For example, I am always able to stay in a very comfortable room whenever I go there. The food in your restaurant is delicious. I also like the activities you offer at night. They are vey funny and exciting. Most of all I appreciate the way your staff do their tasks. They are so helpful, polite and thoughtful.
If I could, however, make some suggestion, that would be the fee to get the laundry. It is a bit too high in compared with this in some other resort. Another thing is that it is a bit inconvenient to hire a motorbike if I want to do some sightseeing.
Thank you very much for your attention and I strongly hope that the next time when I go there, I can find some changes.
Your faithfully,


Thanh Hoa
112 Pham Hung street
Mr Tran Van Ba
Manager, Thanh Ba post office.
2, Tran Nhan Tong St.
Dear Mr Vu Nguyen Hung,
My name is Thanh Hoa. I am a regular customer of Thanh Ba Post Office. I am writing in reference to your invitation for comments about the services offered at the post office and suggestions for improving them.
I think generally, your services are of very good quality. For example, I especially like the Flower Telegram Service. It is much cheaper than many florists’ that I know. And there are many types of flowers to choose from, too. I also like the Express Money Transfer Service. It is speedy and effective and safe. And I like the Press Distribution service. The delivery is always punctual and I never lose any newspapers. I highly appreciate the fact that your staff are helpful and courteous.
If I could make a suggestion, however, that would probably be about your business hours. I think you close quite early. Sometimes I need to send an urgent fax at night time but the post office closes at 9pm. So I thought it may be a good idea to keep it open until 10.30 pm. And I notice that the telephone in the booth at the end of the corridor is not working properly.
Thank you very much for your time and attention and hope that my suggestions will be put into your consideration.
yours sinserely,


Home work
Rewrite the letter at home.
Prepare for your next lesson.