* WARM UP
How many parts are there in a formal letter ? What are they?
There are 4 parts: Heading, Opening, Body and Closing.
- (a) toad (n):
- (a) frog (n):
- float (v):
- (a) fly – flies (n):
- prohibit (v):
con ruồi
con cóc
con ếch
ngăn cấm
nổi bồng bềnh
- local authority ( n):
chính quyền địa phương
I. New words:
* Checking vocabulary
Rub out and remember
II. Outline of a complaint letter
II. Outline of a complaint letter
Situation:
Complication:
Resolution:
Action:
Politeness:
A complaint letter
= S
= C
= R
= A
= P
I would suggest that your company should tell your drivers to clear up all the trash on the ground before leaving.
The Director
L & P Transport Company
431 Le Loi Boulevard
HCMC
Dear Sir/Madam,
I am writing to you about the short stop of your trucks around my house on their way to the north.
When the trucks of your company have a short break on the streets around my house, the drivers have left lots of garbage on the ground after their refreshment. When the trucks leave the place, the ground is covered with trash and a few minutes later there is smell and flies.
Yours faithfully,
Tran Vu Nhat
I look forward to hearing from you and seeing good response from your company.
R
S
A
C
P
III. Matching and ordering

The Director
L & P Transport Company
431 Le Loi Boulevard
HCMC
Dear Sir/Madam,
I am writing to you about ..
I ..
I would suggest ..
I look forward to hearing from ..
Your faithfully,
Situation:
Complication:
Resolution:
Action:
Politeness:
Ordering of letter
use electricity to catch fish.

IV. Read the task (b) and answer the questions

What do you do in the lake behind
their house these days?
(They begin to catch fish)

b. What happened?

( They use electricity to catch fish)

c. What do you want to suggest?

(We suggest local authorities should prohibit and
fine heavily any one using electricity to catch fish)

Dear Mr. President,
I am writing to you about the problem of fish catching in the lake behind my house.
V. Write a complaint letter. Begin with:
I am very worried because people don’t use fishing rod or net but use electricity to catch fish. After a short time they leave the lake, a lot of small fish died and floated on the water surface. Other animals such as frogs, toads, and even birds have also died from electric shock waves.
I would suggest the local authorities should prohibit and fine heavily anyone using this way of catching fish.
I look forward to hearing from you and seeing the protection of environment from the local authority.
Sincerely,
Nguyen Van A
S
C
R
A
P
VI.Homework
Learn the Vocabularies by heart.
Learn the format of the complaint letter.
Prepare: UNIT 6 ( cont)
Lesson 5 : LANGUAGE FOCUS

Thank you for your attention