UNIT 3: TEENAGER
STRESS AND
PRESURE

SLIDESMANIA.CO
M

Lesson 5: SKILLS 1

1a.

I. Warm - up

What's a helpline?
Do you know what a child helplinecis?

SLIDESMANIA.CO
M

When you contact a helpline ,
often via telephone, you will get
answer and someone from the
helpline may even come directly
to you to help.

A child helpline is a
telecommunication support
service for children and
young people. It is free of
charge.

II. READING
c
SLIDESMANIA.CO
M

c
SLIDESMANIA.CO
M

SLIDESMANIA.CO
M

The Magic Number
Magic Number 18001567 is a 24-hour toll-free service for counselling and
protecting children and young adults in Viet Nam. The helpline was set up in
2004 by the government with support from Plan Vietnam, an international
children's development organisation. 
By 2014, the helpline had received over 1.5 million calls from children and
adults nationwide. Sixty-nine per cent of the calls came from children and most
child callers were in the 11-14 year old and 15-18 year old groups. The calls
c
were mostly questions about family relationships, friendships, and physical and
mental health. Moreover, nearly 3,000 cases of missing or abandoned children,
or children who were suffering from violence, trafficking, or sexual abuse
received emergency support. The helpline promotes child participation in its
operations by involving children as peer communicators and decision makers.
A member of Child Helpline International, Magic Number aims to create
favourable conditions for children to develop physically and mentally. If you
need support or advice, or know of someone who does, just dial 18001567! 

2. Answer the questions

SLIDESMANIA.CO
M

1. What is Magic Number 18001567?
It's a free service for counselling and protecting
children and young adults in Viet Nam.
● 2. Which age groups havec called the helpline most?
They were callers in the 11-14 year old and 15-18 year old group
● 3. What were the calls mostly about?
The calls were mostly questions about family
relationships, friendships, and physical and mental
health.

2. Answer the questions

SLIDESMANIA.CO
M

● 4. Why have 3,000 calls received emergency support?
Because they were cases of missing or abandoned children, or
children who were suffering from violence, trafficking, or sexual abuse.
● 5. How does Magic Number promote child participation
c
in its operations?
The helpline promotes child participation in its operations by involving
children as peer communicators and decision makers.
● 6. What is the aim of the helpline?
It aims to create favourable conditions for children to
develop physically and mentally.

3. Read the text again and decide if the following
statements are true (T) or false (F).
Statements
1. You can call Magic Number anytime during the day or night.
2. The service and the telephone calls are free.
3. Only children can call the helpline.

True
√
√

√

SLIDESMANIA.CO
M

4. The typical caller to Magic Number is a nine-year-old child.

√

5. All decisions about the operation of the helpline are made by
adults.
6. The service is available in all cities and provinces in Viet
Nam.

False

√
√

c

SLIDESMANIA.CO
M

4. Listen to two students calling a child helpline and
complete the notes. Then use the notes to role-play the
callers.
Caller 1
Caller
•__________________
Girl, from Hanoi, last year of highschool
Feeling now •__________________
A bit depressed and confused
Problem ___________________
• Wants to be a designer, but parents….doctor
Question ___________________
• Doesn't know what to say to her parents
Caller 2
Caller
•__________________
Boy, Long, 13y, from HCMC
Feeling now •__________________
Worried
Problem
•__________________
Online friend asked for 5M vnd, said his life
would be difficult if he refuse
Question
•__________________
Wonders whether to tell sb about this

c

SLIDESMANIA.CO
M

5. Look at 2 A CLOSER LOOK 1.
Imagine you are one of these students. You
want to call the Magic Number helpline to
ask for help. What do you say? Your partner
listens and takes notes.
Remember to:
• briefly introduce yourself (you can choose
whether to say your name and address or not)
• describe your problem/dilemma
• ask for help

HOMEWORK

SLIDESMANIA.CO
M

- Prepare Skills 2
- Write a short paragraphabout your problems:
+ briefly introduce yourself
c
+ describe your problem/dilemma
+ ask for help