OUR CLASS
WARM -UP
MYSTERIOUS WORD
Game
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Group A
Group B
SAVE
Lesson D. WRITING
Unit 4: SPECIAL EDUCATION
A letter of complaint
Thursday, October 17th, 2013
I. Pre-writing

UNIT 4:
SPECIAL EDUCATION
Vocabulary
1. native teacher (n):
2. to advertise:
advertisement (n):
3. air-conditioned (adj):
4. complaint (n):
to complain (v)
5. refund (n):
6. receipt (n):

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UNIT 4:
Task 1:
After studying for two weeks at English for Today Centre, you notice that everything is worse than what the advertisement says. A friend of yours wants to know about the centre and you tell him/ her the facts.
SPECIAL EDUCATION
F. I`m not happy with it at all .
A. There are only few native teachers, not all of them are native ones.
C. That is not true. My class has over 30 students.
B. I had to pay for them.
D. Only some of them. Mine is not.
E. in fact classes often start late and finish early.
A. Are you happy with your study at English for Today Centre?
B. No, (1)………………………………………………………………….
A. Are teachers native ones only ?
B. No, (2)………………………………………………………………….
The advertisement says there are no more than 20 students in a class. Is that true?
B. No, (3)…………………………………………………………………
A. Do you get free books and cassette tapes?
B: No, (4)…………………………………………………………………
A. What about the classrooms? Are they air-conditioned?
B. No, (5)…………………………………………………………………
A. What don`t you like most about the centre?
B. It`s the time. They say the class time is from 5:30` p.m to 8:30`p.m,
but (6)…………………………………………..
A. Well. Everything is different from what the advisement says. What are you going to do?
B. I am going to write a letter of complaint to the director of the centre.
3. What does “B” finally decide to do?
Pre-writing: Filling
1. How many problems does “B” get in the course?
2. Which problem doesn’t “B” like most about the centre?
A : Are you happy with your study at English for Today centre?
B : No, (1)……………………………………………
A : Are all the teachers native speakers?
B: No, (2)…………………………………………..
A: The advertisement says there are no more than 20 students in a class. Is that true?
B: No, (3)…………………………………………….
A: Do you get free books and cassette tapes?
B: No, (4)……………………………………………
A: What about the classrooms? Are they air- conditioned?
B: No. (5)…………………………………………………
A: What don’t you like most about the centre?
B: It’s the time. They say the class time is from 5:30 p.m to 8:30p.m but(6)…………………………………………...
A: Well, everything is different from what the advertisement says. What are you going to do?
B: I am going to write a letter of complaint to the director of the centre.
they are only few native teachers, not all of them are native ones.
. I’m not happy with it at all.
that’s not true. My class has over 30 students.
Only some of them. Mine is not..
in fact, classes often start late and finish early.
I had to pay for them.
Task 1:
- 100 dollars, please”–
-Wow... I’m sorry, I think they’re free
6:00 pm - 8:00 pm
* Vietnamese teachers
* More than 30 students per class
* Having to pay for books
and cassette tapes
* No air- conditioned rooms
* 6:00 p.m- 8:00 p.m






Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.
………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this problem. Please contact me at the above address or by phone at (04) 7. 222999. Yours faithfully,
Do An Duc
53 Ho Xuan Huong Street Hanoi- Vietnam
The Director
English for Today Centre
731 Van Xuan Street
Hanoi - Vietnam
22nd February, 2006
Read the example
letter and answer
3 following questions.
1. What is the letter about?
2. How many parts are there in a complaint letter?
3. What is each part about?
Form






Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.
………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this problem. Please contact me at the above address or by phone at (04) 7. 222999. Yours faithfully,
Do An Duc
Sender’s
address
Receiver’s
address
Date of writing
Greeting
Reason for
Writing
Suggesting
solutions
Signature
Complaint
+ Firstly/ First of all , you say that……. but …..
+ Secondly, You say that…but…
+ Furthermore/ Moreover, in the advertisement you say... but …..
+ In addition, to make the matter worse,…..
+ Finally, what I don’t like most is…., The …. is not the same as what the advertisement says, … not only …. but also…
53 Ho Xuan Huong Street Hanoi- Vietnam
The Director
English for Today Centre
731 Van Xuan Street
Hanoi - Vietnam
22nd February, 2006
Opening :
Body :
Closing:






Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.
………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this problem. Please contact me at the above address or by phone at (04) 7. 222999. Yours faithfully,
Do An Duc
53 Ho Xuan Huong Street Hanoi- Vietnam
The Director
English for Today Centre
731 Van Xuan Street
Hanoi - Vietnam
22nd February, 2006
II - While - writing
Using the information
from the dialogue in task 1,
complete the letter of
complaint below:
+ Firstly/ First of all , you say that……. but …..
+ Secondly, You say that…but…
+ Furthermore/ Moreover, in the advertisement you say... but …..
+ In addition, to make the matter worse,…..
+ Finally, what I don’t like most is…., The …. is not the same as what the advertisement says, … not only …. but also…
III - Post - Writing
Feedback and correction
?Model letter
53 Ho Xuan Huong Street Hanoi- Vietnam
The Director -English for Today Centre
731 Van Xuan Street Hanoi-Vietnam
22nd February, 2006
Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.









To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this proplem.
Please contact me at the above address or by phone at (04) 7. 222999
Yours faithfully,
Do An Duc

Firstly, you say that there are only native teachers but my class has two Vietnamese teachers and only one native teacher. Secondly, you say that each class has no more than 20 students, but there are over 30 students in my class. This isn’t ideal for a language class at all. Moreover, In the advertisement, you say we can have books and cassette tapes free of charge, but ,in fact, we had to pay for them. In addition, to make the matter worse, the classroom is not air- conditioned. That is quite different from the advertisement.
Finally, what I don’t like most about your centre is the time. The class time is not the same as what the advertisement says/ it’s mentioned in the advertisement. Classes not only start late but also finish early.
SUMMARY
What have you learnt today ?
How many parts are there in a letter of complaint?
opening: - writer’s address
- receiver’s address
- writing date
- greeting: Dear Sir, or Madam,
Body:
- reason for writing : I am writing to complain about...,  
I wish to express my dissatisfaction with ...

- complaint: + Firstly/ First of all , you say that……. but …..
+ Secondly, You also say that…but…
+ Furthermore/ Moreover, in the advertisement you say…. but …..
+ In addition, to make the matter worse,…..
+ Finally, what I don’t like most is …….,
The …. is not the same as what the advertisement says,
… not only …. but also…

- suggesting solution: To resolve the problem, I require you to……..
I look forward to +V-ing, Please contact me at………
Closing: Yours faithfully,
signature
?Form of a letter
Homework: Write a letter of complaint to the
director of Dai Viet Cultural Center about the
music show last Sunday, using the following clues:
Thanks for your attention !
Thanks for your attention !