A child helpline is a
telecommunication support
service for children and
young people. It is free of
charge.

child
helpline
When you contact a helpline ,
often via telephone, you will
get answer and someone from
the helpline may even come
directly to you to help.

I. Vocabulary
- Abandoned children (n): trẻ em bị bỏ rơi
- trafficking (n) :
- emergency (n) :
- sexual abuse (n) :

nạn buôn bán người
trường hợp khẩn cấp
lạm dụng tình dục

- Counsel (v):

hướng dẫn

- Physically (adv):

thể chất

-Mentally (adv):

tinh thần

II.Reading
2. Answer the questions
1.What is Magic Number
18001567?
2. Which age groups have called
the helpline most?
3. What were the calls mostly
about?
4. Why have 3,000 calls received
emergency support?
5. How does Magic Number
promote child participation in its
operations?
6. What is the aim of the
helpline?

1.What is Magic Number 18001567?
-It's a free service for counselling and protecting
children and young adults in Viet Nam.

2. Which age groups have called the
helpline most?
-They were callers in the 11-14 year
old and 15-18 year old groups.

3. What were the calls mostly about?
-The calls were mostly questions about
family relationships, friendships, and
physical and mental health.

4. Why have 3,000 calls received
emergency support?

-Because they were cases of missing or
abandoned children, or children who
were suffering from violence, trafficking, or
sexual abuse.

5. How does Magic Number promote
child participation in its operations?

-The helpline promotes child participation
in its operations by involving children
as peer communicators and decision
makers.

6. What is the aim of the helpline?
-It aims to create favorable conditions for
children to develop physically and mentally.

3. Read the text again and decide if the following
statements are true (T) or false (F).
1. You can call Magic Number anytime during the day or night. T
2. The service and the telephone calls are free.

T

3. Only children can call the helpline. Children and adults

F

4. The typical caller to Magic Number is a nine-year-old child.
F
Most child callers were in the 11-14 year old and 15-18 year old groups.
5 .All decisions about the operation of the helpline are made by adults.
F
Children and adults
6. The service is available in all cities and provinces in Viet Nam.

T

B. Speaking
Study skill: Asking for advice
- What do you think I should do (about...)?
- What should I do?
- What would you do in this situation?
- Could you give me some advice (about...)?
- If you were me, what would you do?
- I wonder whether to... or...
- Do you know who to speak to about this?

Ex 4. Listen to two students calling a child helpline and
complete the notes. Then use the notes to role-play the callers.
Caller 1
girl, from Ha Noi, last year of high school 
Caller: 
Feeling now:   a bit depressed and confused
wants to be a designer; but her parents want her to be a doctor
Problem: 
Question: 

doesn't know what to say to her parents

Caller 2 
Caller: 

boy, named Long, 13 years old, from Ho Chi Minh
City
worried 
Feeling now: 
online friend asked for 5 million dong; said if he refused to give
Problem:  it, his life would be difficult
Question: 

wonders whether to tell somebody about this

5. Look at 2 A CLOSER LOOK 1. Imagine you are one of these
students. You want to call the Magic Number helpline to ask
for help. What do you say? Your partner listens and takes notes.
Remember to:
• briefly introduce yourself (you can choose
whether to say your name and address or not)
• describe your problem/dilemma
• ask for help

* Suggested problems

Hi, my name is Linh, I'm 14 years old. I'm a bit tense because of my score at
school. I always think that I must get the highest score in every exam, I must be the
best student in the class. Therefore, I spend all my time studying… Lately, I feel
exhausted and bored. Although I study almost all the day, I hardly remember all the
things I'm taught. I'm really worried. What should I do?
+ Hi, My name's Nam. I'm from Ho Chi Minh City and I'm in the last year of high
school. Yesterday, one of my classmates forced me to do his homework for him. I
said no as I thought it wasn't fair. But he said if I didn't do it, he would make my life
difficult. I'm a bit worried, and I don't know what to do. If you were me, what
would you do?

1.Learn by heart the new words.
-Write your dilemma at home and learn it
by heart.
- Prepare Unit 3: Skills 2.