Scrap
Let’s play a game
Give words with the first letter given
S: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
R:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
P: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Lesson 4: Write

A complaint letter has five sections
- Situation
- Complication
- Resolution
- Action
- Politeness
States the reason for writing
Mentions the problem
Makes a suggestion
Ends the letter politely
Talks about future action
Hoi – Tra loi
Example: I am writing to ……
Unit 6: The environment
Lesson 4: Write
I/ Reading the letter
trucks
This is Mr Tran Vu Nhat. And he is
angry
because some
often stop
in front of his house for

refreshment
But when the truck drivers leave, the street is always covered with
trash
So he wrote a complaint letter to the director of L&P company in Ho Chi Minh City.

26 Tran Phu Street
Hanoi
October 9, 2003
The Director L& P Transport Company
431 Le Loi Boulevard
HCMC
Dear Sir/ Madam,
I would suggest that your company should tell your drivers to all the
trash on the ground before leaving.

I am writing to you about the short stop of your trucks around my house on
their way to the north.

I look forward to hearing from you and seeing good response from your company.

When the trucks of your company have a short break on the streets around my
house, the drivers have left lots of garbage on the ground after their
refreshment. When the trucks leave the place, the ground is covered with trash
and a few minutes later there is and .

Your faithfully,
Tran Vu Nhat

clear up
smell
flies
I/ Reading the letter
Label each section with the appropriate letter: S, C, R, A, or P
I would suggest that your company should tell your drivers to clear up all the trash on the ground before leaving.
I am writing to you about the short stop of your trucks around my house on their way to the north.
When the trucks of your company have a short break on the streets around my house, the drivers have left lots of garbage on the ground after their refreshment. When the trucks leave the place, the ground is covered with trash and a few minutes later there is smell and flies.
Yours faithfully,
Tran Vu Nhat
I look forward to hearing from you and seeing good response from your company
P
C
A
R
S
Answer the questions
1. What does Mr Nhat complain about ?
2. What problems does he mention ?
3. What does he suggest ?
Unit 6: The environment
Lesson 4: Write
I/ Reading the letter
II/ Writing
These days, many people begin to catch fish in the lake behind your house.
What makes you worried most is they use electricity to catch fish
A lot of small fish died and floated on the water surface.
Other animals such as frogs, toads and even birds also died from electricity shock waves
You think that local authorities should prohibit and fine heavily anyone catching fish in this way
II. Writing:
1. Situation:

A complaint letter has five sections
- Situation States the reason for writing
- Complication Mentions the problem
- Resolution Makes a suggestion
- Action Talks about future action
- Politeness ends the letter politely
Dear Mr. President,
I am writing to you about the catching of fish of many people in the lake behind my house.

I am very worried because they use electricity to catch fish. After a short time they left the lake, a lot of small fish died and floated on the water surface. Other animals such as frogs, toads and even birds also died from electric shock waves.

I would suggest the local authorities should prohibit and fine heavily anyone using this way of catching fish.

I look forward to hearing from you and seeing the protection of environment from the local authority.
Sincerely,

2. Write:
Homework
Nowadays, many factories flow polutted water into Hong River. Write a complaint letter to the authorities about that problem.
Prepare fo Language focus